George's Heating & AC Inc.
Sunset, Tucson, AZ

George's Heating & AC Inc. Reviews

2.3 stars based on 42 reviews

Featured Comments:

• J

  J Bax

  1.0

  George’s did our presale inspection, signing off on the condition of the heating system. 2 months later, when we went to turn on the heat for the first time, it didn’t work. I went to the attic to see if I could identify the issue where I found the heating sensor panel cover removed and wires connected in what appeared to be a shady fashion. Literally no one else had gone up to the attic since the George’s technician inspected it. Since we had a home warranty, we filed a claim, and had George’s come for the repair since they completed the presale inspection, costing us $75. A few messages and a couple of days later, the scheduling woman returned my calls and sent a technician over who evaluated the system, told me the sensor panel was busted and the wiring was messed up. Since they had to order the sensor, they would come back another day to install it. When I received a phone call from the scheduling woman to schedule the sensor installation, I told her how frustrating it was to be paying George’s $75 to come fix the heating system when they had just signed off on it 2 months earlier; I also mentioned how the sensor panel cover wasn’t replaced by their previous technician as well as the suspect wiring—which made me question the quality of their initial inspection (certainly the attention to detail). She immediately became very defensive, and emphatically telling me how wrong I was. Any attempts to clarify and support my position was met by interruptions and defensiveness. When I asked to speak to a manager (since it was obvious she had no intention of actually listening to my concerns), she said the only person above her was the owner (also her father) who “will say the same thing.” I plan on calling to speak with George (the owner), but was very disappointed in the “customer service” by their scheduling lady. You’d think businesses would want to gain new customers, not alienate them. Unfortunately, this was not my experience. DEFINITELY DO NOT RECOMMEND.

• A

  A S

  1.0

  NIGHTMARE HVAC CONTRACTOR!! SAVE YOURSELF SOME TIME, FRUSTRATION AND MONEY!!! THESE GUYS ARE CROOKS!!! Unfortunately, these guys were sent by my home by my warranty co., 2-10, to repair a blown fuse in my heating system. After three visits (by a three-man crew), some replaced parts and a lot of conflicting stories regarding their diagnostics, they determined I had bad lines going from my outside unit to the blower in the attic (which was ruled out by them in one of their prior visits). These guys knew the new lines would not be covered by 2-10 so it would have to come out of my pocket, but not to worry, they said, because, interestingly enough, they have a crew dedicated to this exact kind of work...lol... They told me it would cost me probably just under $1,000 and that they'd have George call me to work out the details. I spoke with George the following day and his story for needing to send his "new line crew" out just didn't add up to anything his techs were telling me so I had a different contractor come over for a second opinion. The new HVAC contactor sent ONE tech to my home, who was thoroughly confused as to what George's techs were doing, because wires were not properly connected from the attic to the new board. After a couple of hours of tracing and undoing George's work, he was able to fix my unit!! I wished I would have checked these reviews prior to letting George's into my home THREE times, because it's clear I'm not their first victim!!

• E

  Ethan Pankow

  1.0

  Was given this company through my 2-10 warranty and man has it been a ride. My heat hasn't worked in over 3 weeks while trying to work through the issues. Mind you, it is December! They only called me back 1 time out of 13 outgoing calls to them trying to follow up and give them the benefit of the doubt. They never update 2-10 company of what the issues were so we could not move forward wit ha new claim or even move on in trying to fix our heater. No wonder the only work they can get is through a warranty company where the fault typically gets placed on the home warranty versus the terrible service George provides. For the sake of your heater and your sanity please use another company!

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