Genesis Refrigeration and H.V.A.C
Lenton, Monroe, WA

Genesis Refrigeration and H.V.A.C Reviews

4.3 stars based on 29 reviews

Featured Comments:

• D

  Dale Mayo

  5.0

  I thought I had an issue with my heat exchanger so I called Genesis in Monroe and was able to get an appointment right away. Charlie, the technician that came out was super friendly and took the time to answer my questions. Turns out everything was fine with the heat exchanger. Thanks for the quick response and profesional sevice!

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  Response from the owner

  Thank you so much for the review. We appreciate your feedback .

• K

  Kimberly Kinder

  5.0

  I can not say enough about how wonderful these guys are. Very professional and helpful I am so grateful for this company. Thank you for being there for us.

• C

  Cameron Mathie

  1.0

  Do not recommend. Poor communication and no follow through. I made an appointment and they didn’t show up the day they were supposed to. I called them and they said they wrote it down wrong. Tech came out and said we needed a new heat pump. Almost a month later we have no estimate despite repeated calls and messages to the company including speaking directly with the owner. Tech also showed back up to our house unannounced looking for a piece of equipment with no notice from the company despite us telling them we didn’t have it. I’m not sure how you stay in business when you ignore customers who constantly try to seek out your business.

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  Response from the owner

  i’m so sorry that this happened I don’t recall specifically speaking with you however I’m sure your complaint is warranted. Sometimes things slip through the cracks specially when we’re dealing with employee shortages and supply chain issues on getting people equipment. I see your name in the computer however I don’t see any notes and the technician that went to your house no longer employed by Genesis. Have an amazing day I hope your issue got fixed you have my apologies! Mike

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