General Heating & Air Conditioning
Chaparral, Shakopee, MN

General Heating & Air Conditioning Reviews

3.4 stars based on 28 reviews

Featured Comments:

• C

  Christina Kelm

  5.0

  Love that when I call I get a real person (not a machine) and they were very nice! They were able to come repair my furnace the next morning and showed up on time. I wasn't home but my fiance said they were in and out quickly with the heat repaired and the house was warm finally! Another place quoted me over $800 and they were able to fix it for under $200, very happy!

• R

  Ryan Duba

  1.0

  I was set up to use General Heating & Air Conditioning through my home warranty. I moved into a new place and unfortunately my air system stopped blowing cool air 2 days after moving in. 1st visit, Zach showed up and was only here for 10 minutes. He seemed irritated from the start as he was at my place before I showed up (stayed at a friend's that had AC working) but he never called ahead of time to let me know when he'd be there. He claimed it was an easy fix with the compressor. However, my place never cooled below 82 degrees. I requested a 2nd visit, and Zach came out again. He spent more time 30-45 minutes working on my unit again. I could not follow exactly what he was doing, as I was working at the same time. After this visit, I noticed cool air out of only 10-20% of my vents for 2 days and then it went completely out again. My place never cooled below 80 degrees. I called again to request another problem and in the middle of speaking with Cheryl, she took ANOTHER CALL and then proceeded to hang up on me without another call back. She initially gave excuses on why they would not come out again. I recommend using another service provider if possible if you want a positive customer service experience and your unit actually fixed.

• J

  Jacob Schmudlach

  1.0

  I would NOT recommend this company. We were unfortunately paired up with them through our home warranty and both technicians (including the owner) were incompetent. Zach was rude and replaced the start-up capacitor which was not even the issue and didn't fix the problem. Cheryl, the receptionist was rude to both my wife and I and hung up on my wife. We were without AC for 2 weeks bc of this company with 2 young kids and temps reaching 100 degrees. We finally called another company on our own and the tech came out the next day and fixed the issue within 30 mins and found damage to the fan from Rich (the owner of the company) who had flipped it upside down to try to get it to spin in the correct direction and poor wiring w/ the new capacitor that Zach put in. I would avoid this company at all costs- they do not know what they are doing and they are very unprofessional!

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