GEN3 Electric & HVAC
26th, Philadelphia, PA

GEN3 Electric & HVAC Reviews

4.9 stars based on 1128 reviews

Featured Comments:

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  Nicholas Anzalone

  5.0

  Josh was the estimator. He did not pressure me into anything. He was knowledgeable, professional, informative, and gave me a fair price; not cheap and not expensive. I learned a long time ago the good work does not come cheap and cheap work does not come good. 2 days later, Bill S. and his helper, Mike, came out and removed my 50+year old, 100amp electrical service and upgraded it to a new, Square D, 200amp service. They brought my electrical system up to code. They were prepared for the job, had a fully stocked van, were professional, efficient and methodical during the installation. They installed everything very neatly correctly. They cleaned up after themselves. NOTHING was too much trouble. I would recommend this company to anyone.

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  Response from the owner

  Wow! Thank you for such a glowing review, Nicholas! We believe in top notch customer service, fair pricing, and quality workmanship and it is so great to hear that you experienced all of the above from GEN3 :) We hope to work with you again soon!

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  Yuli Kim

  1.0

  We do not recommend this company. First they delivered the wrong unit. They came back to install but we found out after they left that they damaged the unit. They did not have the nerve to even tell us. This was an expensive job over $10K and they billed us the total amount. We eventually got $2K refund after a lot of back and forth. We won't be using them again. This could have ended differently if they had the courtesy to inform us- it's clear they knew as there is evidence they tried to fix it. Very unprofessional.

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  Response from the owner

  Hi Yuli, as you can tell from previous reviews, GEN3 prides itself on amazing customer service, honesty and quality workmanship. We are very sorry for the confusion with your equipment, as well as the wind damage that occurred during the installation on your roof. We repaired the wind damage at no additional cost and it has not affected the unit's ability to operate efficiently. We do not believe in lying to or tricking our customers in any way and we are sorry you feel this way. Upon your request to cut ties, we have canceled your complimentary maintenance agreement and we hope you find another company to adequately service your unit to ensure it continues to function properly.

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  Alyson C.

  5.0

  From start to finish, GEN3 makes sure you understand what you are going to be paying for. They put together multiple work estimates for the jobs based on different scenarios that they could run into, which I appreciated. I didn’t know they provided additional services such as hanging lights. I bought a vintage lamp months ago but had no idea how I was going to hang it myself, given my steep, narrow South Philly row home stairs. Mike and his helper got the job done flawlessly. There were no surprise charges. I appreciate the customer service and that their team follows up to make sure everything was done to the customer’s liking. I would use them again. Thank you!!

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  Response from the owner

  Thank you so much for the glowing review, Aly! It is our policy to always provide upfront, accurate pricing and no surprise charges once the work begins. Your vintage lamp is so beautiful and we're so glad Mike was able to help hang it for you!

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