Garmon Mechanical Services, Inc
Charlotte, Albemarle, NC

Garmon Mechanical Services, Inc Reviews

4.3 stars based on 56 reviews

Featured Comments:

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  Maria Flores

  5.0

  Bad experience.. reclamación. Husband pay $1700.00 cold Sir work well. Now we need the heater it doesn't work. That the claim time has expired. . ... We are happy with your response.. They did the work, spectacular. THANKS GARMON

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  Response from the owner

  Maria, we are so sorry to hear about your less than pleasant experience. Please give us a call so we can further discuss your situation and hopefully solve the issue.

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  Amanda Whitley

  2.0

  Having just purchased my home 2 months ago, and being told by the seller the hvac system was under warranty, I contacted Garmon Wednesday. The only positive I have is that a technician came out within an hour. He diagnosed the problem as a blower, and told me it wasn't in stock, so they would have to order. Not thinking much about it, I said ok. The next day, I hadn't heard from Garmon, I contacted the original owner, and he contacted Garmon. He informed me that the warranty was out by a week and a half, but he was wanting me to stick it out thinking Garmon would help considering he was such a loyal customer. Well I still hadn't heard from Garmon Friday, so I had a different company come out to give me a quote. I call Garmon to let them know I won't be needing their services its a $600 job through a different company and they can do it today. The lady that I spoke with let me know, they pulled some strings to get my part back under warranty (it expired a week and a half ago), they've ordered the part and it is being expedited from Tennessee. She can't tell me when it will arrive but I'm already indebted to them $160 roughly for shipping cost and service charge. She doesn't know when the part will arrive, when it can be installed. She claimed it could be today, but considering its after business hours, I'd say not. If they would have let me know that the warranty wasn't valid to start with all of this could have been avoided completely I was and am only using them for the sole purpose of it being under warranty with them. The only solid advice the lady said over the phone was "if I were YOU, I'd be in a hotel already".... gee thanks.

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  MrStorage Salisbury

  1.0

  We had a service person come out on Thursday 9/9/21 with a promise to come back Saturday 9/11/21 to do a job that was quoted at $2200. On Friday evening, we were informed that the person who was supposed to run the excavator had Covid and the job would have to be put off until Monday 9/13/21. No one showed up by noon, so we called and were basically told the guy who told us he could do the job only did small residential jobs, not something of this magnitude. We were kept waiting all afternoon before anyone called us back, and after hearing nothing, we reached out to them again, only to be told that they couldn't do the job as promised for at least another week because they had other jobs contracted. After promising first Saturday, then Monday, they still can't get to us for another week to ten days, which is completely unacceptable. This company has been nothing but unprofessional and when we said we would be calling the BBB, we were told by the head plumbing technician to go ahead and do so because there was nothing they could do to help us.

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  Response from the owner

  MrStorage Salisbury, We are extremely sorry that we were unable to assist with the job in a timely manner. Our customers and their satisfaction is our number one priority. Unfortunately, the last year or so for us (and many small / local businesses) staffing and accommodating to everyone has at times been out of our control. Our team here at Garmon Mechanical hopes that you understand and we ensure everyone that we are doing our absolute best for our customers.

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