Friends & Family HVAC
Pomona, Corona, CA

Friends & Family HVAC Reviews

4.9 stars based on 123 reviews

Featured Comments:

• A

  A.T. D

  5.0

  1. Customer service and first impressions mean a lot to us so the first thing that impressed me was the response time to my Yelp messages and the professionalism and friendliness. Jimmy greeted me with a "Good morning" which I truly appreciate. Not all businesses do that and I'm turned off by cold, short responses without any friendly personal touches. 2. Price and budget also matter to me and the quote was reasonable and lower than others I received. 3. Efficiency in scheduling the appt was great. Whitney was super polite and professional and made scheduling a breeze. I was able to schedule an appt within 24 hours and she told me that I'd receive a confirmation text as well as a courtesy text when the technician was en route. I received both texts. 4. Edgar was was our HVAC specialist and he was professional, courteous, and extremely helpful. He took the time to explain our system to us and how everything works. He worked fast and efficiently to tune up our furnace and went out of his way to give us genuinely helpful tips and asked if we had any questions. We had questions and he answered them all. We feel so much better about running our heater during this unusually cold winter and are thankful for the whole team. We could tell Edgar is very knowledgeable and eager to share the knowledge. 5. Highly recommended!

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  Marc Griffis

  5.0

  After sending out several Yelp quote requests for local HVAC businesses, I received a very informative, friendly call from Whitney. She understood our issue, quoted the service call, and confirmed availability for the next day. Daron arrived today right on time and was able to easily fix our heater issue. Due to this business' exceptional service, I will be referring them to family and friends in need of HVAC service. Thanks Daron and Whitney!

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  Sharon Awad

  5.0

  Wow! This company is incredible. Kenny came out for an estimate and was such a pleasure. He was extremely likable, informative, and kind. He is extremely skilled at building rapport and making you feel comfortable. He also eases any anxiety you may have about your project. Truly awesome guy! Whitney is absolutely the sweetest on the phone. She is kind, attentive, and patient. This is an honest and caring company. They are wonderful at keeping you calm (at least I needed it for my issue) and are a very hardworking family. You're in good hands!

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