Four Seasons Heating, Inc.
Marshall, Wheat Ridge, CO

Four Seasons Heating, Inc. Reviews

3.1 stars based on 67 reviews

Featured Comments:

• J

  Jeff Palladino

  1.0

  Our 2 year old furnace had a faulty gas valve. Four seasons were the ones to install it but when our gas company just off our heat on the eve of a temperature drop, they couldn’t be bothered with us. Carlos informed me that he had to take care of customers that were still under warranty and could not make time for us. I hope he enjoyed sleeping in a nice heated house that night. My kids did not enjoy freezing in their beds…

• O

  OneOfOneViper

  1.0

  There is a long story that goes along with issue, but the long and short of it is that I have used this company before and every time I've used them there has been delay after delay. This year, to try to head off the busy time of year, I checked my AC the first time the weather got warm. Sure enough the freon had leaked out again and it wasn't cooling. I contacted Four Seasons to come and fix my AC unit again, and after a few days they were able to come look at it. The problem is they didn't have a "special fitting" to recharge my system. The technician requested a trip charge, and I asked why I was paying him a trip charge when he didn't do anything yet. He said it was the way their company works. I said, I was in a service industry and never had my company collected on any payment until the job was completed. Either way, I begrudgingly gave him my credit card. He started to leave after charging me, and I said "so that's it"? When are you coming back?". He said he didn't deal with the scheduling and I would need to call the office. I tried to call the office and they were closed for the day. I called the office the next day and spoke to "Lori". She was rude, curt, and clearly didn't care the issue wasn't fixed. She said she didn't see a warm day in the future so I need to call back when I see there is a day that is warm and they'll get me on the schedule. Of course I knew this was going to be a problem, so I said, can I not just be automatically scheduled the next time there is a warm day? Her response was "No, you need to call back in when you see a warm day and we'll put you on the schedule." Of course, I wondered how this would go and explained that I highly doubt that if I saw a warm day a few days in advance that they'd e able to accommodate. She assured me that they'd find a way to get me onto the schedule if I gave them a few days notice. A few weeks later, I called them on a Monday to let them know it was going to be warm on Friday. Lori was busy, so the receptionist took down my information and said she'll have Lori call me back today. I received no phone call. I called back on Tuesday, and the receptionist said she saw the note for Lori to call in the computer, but for some reason she never called me. She said she'll transfer me to Lori, but she's on the other line currently so I'd need to hold. Eventually, she picks up and immediately came defensive when I said I tried to call yesterday to schedule a return visit on Friday. Noticeably agitated, she stated that she wouldn't be able to come out for two weeks or so. Of course we got into an argument as I reminded her of her word she gave me the last time we spoke, and she said that is why she didn't call me back because she knew I would be upset when she told me she wasn't going to honor our agreement. She gave every excuse in the book including technicians being out due to COVID19 and such. Understandable, but I too am annoyed and said "Look lady, I have a 6 month old baby that can't sleep when it's hot in my house", and she didn't want to hear it. She started yelling at me and hung up the phone. Of course I requested a refund long before the arguments go heated in which she refused. So my credit card company was contacted, and Four Seasons can deal with them.

• A

  Amira Ahmadi

  1.0

  BEWARE!!!! We used Four Seasons to install a whole home humidifier in November 2019. We were informed that it shouldn't raise our electricity bill by much since the temp in the house would be more comfortable with humidity-- we have a finished basement and they said they wouldn't have to cut through any walls or anything because of the location of our furnace. Install seemed to go good and everything was working well. House was humidified. We keep the house at 68* with 35% humidity in the winter months and we noticed a HUGE increase to our bill (even in the summer with no humidity usage). Our bills have consistently been $100-120 more per month than they were prior to getting the humidifier installed. We had Xcel come out to check our meter to make sure it was functioning properly (it was). And then had an electrician come out who checked the breaker box... he turned off the furnace breaker and noticed that our furnace did not turn off even after switching the breaker to OFF. It took a ton of investigation but we found out that they improperly and NOT to building code, installed the humidifier off of the furnace breaker and connected our furnace to our downstairs bedroom breaker. They were too LAZY to properly install our humidifier to it's own dedicated breaker. Our home wouldn't even pass code and it was noticed that an imbalanced load was going to the ground causing an excessive loss of electricity (which we are paying for). After hours of back and fourth phone calls with four seasons they finally came out and agreed to fix things. They tried to push it off as not their fault because they hire an outside company to do the electrical work... WHAT?! A heating/AC company that doesn't even do their own electrical work? It's been a year and a half of EXTREME electricity charges and now Four Seasons will not call us back to try to work things out or compensate us for all of our time and money that we've spent. Absolutely horrible customer service... it's been nothing but a horrible experience and headache and we still haven't had a resolution with them. Please use a better company and save yourself from a disaster like this.

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