Ferguson HVAC Supply
Telegraph, Woodbridge, VA

Ferguson HVAC Supply Reviews

3.3 stars based on 10 reviews

Featured Comments:

• b

  buba lu rastaman

  1.0

  Ferguson HVAC. You do not sell parts to non contractors due to supposedly "safety concerns". Maybe non of the Auto parts stores should also NOT sell parts to non contractors, since they sell parts such as brake pads, calipers, and many other parts that if installed improperly could cause very serious injuries resulting in death. Maybe the solution would be to stop dealing with any "contractor" who purchases parts or equipment from Ferguson or any other such Draconian companies that knowingly cause "contractors" to artificially inflate their prices and "pull a fast one over their innocent customers eyes". CHANGE YOUR USELESS RESTICTIVE POLICY.

  ---

  Response from the owner

  Thank you for sharing your review and feedback with us, Buba. There are dangers involved with the installation of some HVAC parts and equipment, so it is our responsibility to make sure that customers who purchase related products are licensed, certified, and qualified to service and install HVAC equipment. According to the state of Virginia, it is unlawful to service and install HVAC mechanical parts and equipment without a license, and due to this, Ferguson sells mechanical HVAC parts and equipment to licensed HVAC contractors, but we apologize for any inconvenience as we strive for every customer to have a 5-star experience. If there is anything we can do here to improve your experience and earn your business back in the future, please contact me directly, Dan Nichols, Branch Manager - [email protected]

• F

  Frank Bruno

  1.0

  Will not sell to non contractors.. this is a legacy way of doing things Ferguson HVAC!! You are located in an extremely populated are and this is a great opportunity for additional traffic to your business. I can get a very basic part shipped next day from amazon. Instead you turn away customers, you could have had that business.

• A

  Antonio Aparicio

  1.0

  Not sell to non contractors not even a fuse really 😒

  ---

  Response from the owner

  Thank you for taking the time to share your feedback with us here at our Woodbridge location, Antonio. As part of Ferguson’s strict attention to our customers' safety, we have made the decision to only sell to licensed contractors when dealing with products and equipment that could potentially lead to dangerous installations. I would like the opportunity to learn more about your HVAC needs so that I can assist you in finding the best and safest solution for you. Please contact me, Brandon Morgan, Area Manager, at [email protected] or 703-898-9825.

More reviews (2)