Fast Response Heating & Cooling
Kemper, Cincinnati, OH

Fast Response Heating & Cooling Reviews

4.6 stars based on 840 reviews

Featured Comments:

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  Phil Meyer

  1.0

  Stay as far away from this company as you possibly can! My central air went out over the weekend. There had been no previous issues, very sudden outage. Fast Response came out quickly and I was told that both my blower motor and thermostat were shot (strange that they would both go out simultaneously) and also that I was drastically light on Freon. The technician was going to have a new blower motor and thermostat ordered. He also told me he couldn’t test the unit to know how low the Freon was until the system was up and running. The next day I got an email from Fast Response telling me that my warranty company had approved the parts order but the order was on hold until I paid them $1400 to refill the Freon at $140/lb. There was no reason for there to be a suspicion of low Freon. I had just had the system serviced in May and was told Freon levels were perfect. No trace of a leak and the unit hasn’t been freezing up, but now all of a sudden I needed 10 pounds?!?!? I had another company come out and the unit was fixed in less than an hour - I didn’t need a new blower motor, no new thermostat, etc. if you are assigned Fast Response through your home warranty, ask immediately to be reassigned. They are horrible!!!!!

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  Steven Whalen

  1.0

  This company came out to my house three separate times. Never fixing the issue leaving my family and I literally out in the cold. They did however short out my nest thermostat and refused to replace it with one of the same. Terrible service…and that’s being kind.

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  PJ Aitch

  1.0

  Fast Response Heating & Cooling was assigned to perform my annual furnace tune-up through my home warranty company HSA. I requested the work on November 1st, 2021, Fast Response called to schedule on Nov 4th. I was driving during the call and was unable to write all the detail down assuming I'd receive an email outlining our scheduled information. I did know that the date was Nov 30th anytime after 1200. Today (November 30th) I got home at 1100 and began working on raking leaves at 1300. At 1530, I called Fast Response and spoke to a woman name Courtney asking what time to expect them. She responds that the technician put in a note that the homeowner was unavailable at 1454. WTH?? I was in the front yard raking leaves! She also said that the tech should've called me 30 minutes prior to arriving. I received no call at all! I asked her for a manager's contact information and she just gave me her first name (Tish) and mentioned that she's currently out of the office. Very unprofessional. I'm at 21 years in the military and lack of communication and unprofessionalism are my biggest pet peeves when doing business. I'm also a property investor that's linked with a huge private network of other investors. When in business, take good care of your customers and watch how you grow.

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