Farwest Climate Control, Inc.
3rd, Yakima, WA

Farwest Climate Control, Inc. Reviews

4.8 stars based on 81 reviews

Featured Comments:

• R

  Ron Johnson

  5.0

  We have been under contract annual maintenance agreement with Farwest, Inc since we bought this home in 2015. We are very satisfied with the company and the service technicians who come and make our semi-annual service calls. The techs are very well trained and friendly and personable. We have complete trust in their knowledge and training in the service of our HVAC unit which was installed in 2008.

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  Response from the owner

  Thank you Ron for such a kind review! We really appreciate it and are happy to be doing business with you!

• T

  T J

  3.0

  Hired this company to replace my furnace and cooling system. Everything was great until they called to tell me that another job was not happening due to problems with supplies for that job not being ready, and they asked if they could start on my install a day early. I thought that was fine and would work, but they ended up not being able to finish at my house on the same day due to a problem with not having supplies ready. So my family went without a furnace or AC for a night due to coming out to my house early which lead to not completing the job on same day. Why come a day early if you’re not ready for the job when it took you till next day to complete anyways? Minus 1 star. Added to this, they removed my old thermostat, which was not old, and did not ask me about whether I wanted to keep it or not. When I asked for it back before they left the job, they could not locate the thermostat because according to them they had destroyed it or disposed of it. Not sure which because I was never provided with an exact explanation as to what happened to the thermostat. I would have appreciated being asked if I wanted to keep it since it technically belongs to me and worked fine. Moreover, how hard would it have been to just set it in my garage instead of throwing it away when nothing was wrong with it? Minus 1 star. Needless to say, I will think twice about recommending this company to people in the future.

• C

  Christine Kramer

  5.0

  I could not have asked for better service in the emergency state I found myself. Though no one could predict when my existing system would fail, it was still quite a shock! However, each person I saw was professional, knowledgeable, courteous, and efficient and made each step in replacing my HVAC system smooth and as painless as possible. It truly was a pleasure to deal with this company. I felt at ease and in good, very capable hands. While I feel fully initiated now in the unexpected, often major, events that occur to homeowners, I felt each person I encountered here was supportive and did their best to help me with a quality system suited to my needs and resources. Many, many thanks!

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  Response from the owner

  Christine, we are so happy to hear about your experience with our company! Thank you so much for your business and such a kind review!

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