Farnen & Dermer Inc.
Reisterstown, Owings Mills, MD

Farnen & Dermer Inc. Reviews

4.8 stars based on 428 reviews

Featured Comments:

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  Terri Kolodner

  5.0

  Very quick response. Had a new hot water heater installed. Quick and professional. Everyone I had contact with was very pleasant. 2 years ago they installed a new air conditioning unit. Never had a problem. Very professional. So when the hot water heater needed replacement, I went right back to them. Would highly recommend.

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  Response from the owner

  Thank you so much for the review, Terri! We're so glad to have you as a new F&D customer. Please let us know if we can help with anything else!

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  Matthew Boyle

  5.0

  Very old gas furnace died on a night when the temperature dropped to about 12 degrees, and we woke up to a very cold house. Called three other companies and was told it would be about two weeks before they could install a new system. Ended up typing my information into the American Standard website, and got a text from F&D within 15 minutes saying they could install same day. Within a half hour, I sent them information about, and pictures of, our old system, and they sent me an estimate by email for a new installation, which I accepted electronically. Less than an hour later, James arrived and started taking out the old unit. A second tech arrived with the new unit, and they finished the installation in 4-5 hours. When I had a question about the BTU rating of the unit being installed, James had me contact Zach at their office, who answered my questions. When the old furnace died, it apparently took the thermostat with it, so they replaced that, as well. When the installation was done, James showed me the work, pointed out the new water and gas lines, and we were up and running. In short, the whole process was as painless as losing your heat mid-winter can be -- F&D responded extremely quickly, had the workers and equipment available same day, and the work was efficient and professional. When it's time to replace my AC (which they told me is likely soon), I'll definitely use them again.

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  Response from the owner

  Hi, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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  Beth Whitsel

  5.0

  We recently had a new heating system installed by Farnen & Dermer and we couldn't be happier! Our steam radiators were heating the house terribly, so we had them removed and replaced with vents and a forced air system. We had six (!!) companies come out to give us quotes, and we ultimately felt like we would be in good hands with Farnen & Dermer. They arrived on time every day, were extremely professional and courteous, and completed the work ahead of schedule. They also took the time to thoroughly clean up after themselves, which was much appreciated! I work from home, and they were also careful to not bother me if I was in a meeting, which I greatly appreciated. We would definitely reach out to Farnen & Dermer again if we ever needed work done. I told them that the work they did was about as pleasant as a major home project can be! ;)

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  Response from the owner

  Hi, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

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