Express HVAC Service
Park, Georgetown, TX

Express HVAC Service Reviews

4.6 stars based on 36 reviews

Featured Comments:

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  Twana C.

  1.0

  Not a good experience from the start.....on 8/12 called for pricing and scheduled same day service. Tech arrived late and as he's walking up the driveway he states "I don't know what you were quoted but it's going to be more" (uhmmm.. what! My AC needed refrigerant (what I got pricing on and confirmed they had it) tech doesn't have refrigerant with him, so had to go back to the office. I called their office to reconfirm my price, it was finally confirmed. They scheduled a different tech for 8/13. Tech arrived about 4 hour after my service time frame. My AC is a R22, takes at least 6lbs to refill /recharge it. He "completed the service " says the unit is good to go. Today on 8/18, the AC is blowing warm air again. This is ridiculous! Robbery! Service paid for but not rendered.

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  Charles Hudson

  2.0

  Shannon was a nice guy and came out quickly on a Saturday to repair my AC/Heatpump that was not cooling. He added freon and told me the outside condencer unit had a leak, then quoted about $2400 to repair or $3600 to replace. The freon did get cold air to my house, but it was only cooling about 10 degrees less than the indoor temperature. Not wanting to spend $3600 if I didn't have to, I called around for a second opinion. I had a tech from Blue Wave come out and he spent the day looking at my unit running different tests. It turns out I needed a new TXV and not a whole new unit. The TXV is located in the unit in my attic, so replacing the outside unit would not have resolved my issue. The Blue Wave tech had to actually remove 2 pounds of freon because Express HVAC had over charged it. At $70 a pound for freon, I was basically over charged $140 by Express HVAC. The reason the Express HVAC tech thought there was a leak was because the coils had oil on them, which would normally indicate a leak. The 'oil' was actually dielectric fluid from a capacitor right above the coils that had developed a hole from rubbing on the coil. With the new TXV and run capacitor installed, my AC is running better than it has in a very long time. While Shannon was a nice guy and technically had my AC running cooler, it almost ended up costing me a lot of money for something that would not have fixed the actual issue. He should have been able to see the pressure was off and determine it wasn't just an issue of needing freon. Live and learn, it does not hurt to get a second opinion before shelling out tons of money on replacing something that may just need a repair. The TXV replacement cost about $570 to have replaced and saved me over $3000 in unnecessary repairs.

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  Mohammad Al-Bedaiwi

  1.0

  I don’t recommend Express HVAC. Run and find someone else. You see, most AC units when they break can be diagnosed and fixed by a technician with few years of experience. However, when things does not go too well, that is when you need a reliable company with professional, expert, and passion to chase your problem and fix it so that you as a client are served correctly. Well, express HVAC failed on all aspects. Even though my AC was less than two years old with an easy fix. They just screwed up. Hence I don’t recommend them and I highly advise you to avoid them unless you want to be in the house of pain. Don’t try your luck with them in central Texas triple digit heat days. You will regret it. Here is what happened with me: My downstairs AC unit, less than 2 years old stopped working. I called express HVAC as I saw a post in our community said the owner lives in community and I thought ok give him my businesses since he is a neighbor. Next day they sent me a technician. The time slot was 3 to 5 and he arrive passed 6. I can tell the guy was working all day as he looked tired and overworked. I offered him water and ice. He started to diagnose the issue. He could not figure it out. This is when experience, and honestly matters. He should have just said I don’t know. But he did not, he started to guess. He said, maybe you have rodents! They chewed the wire. So I said: easy: run a continuity test with your multimeter and you can see if the wires have any break in them. Oh, yeah, I can do that. He ran the test and all checked ok. Then he said, oh the problem is your thermostats! These do not go bad that often, but I told him ok let’s replace it. So we replaced it. (I had an a thermostat I was planning to install, so I said: ok here is a new unit. Let’s change it. So he changed it. It did not work. He went to the unit and started to mess with the control board. He burned like 4 fuses!!! Then he said: your transformer is bad. I said ok, let’s replace it. He replaced it. Here is the second problem: he replaced it with a used transformer and a different spec. Not new. I told him, it looks old, has tape all over it, he said oh, it was sitting in my car with a tape on it. (New ones come inside a box, so I knew he was not telling me the truth, but I just wanted the AC to work. That did not solve the issues, and he played with the control board and instead of it saying code 0, ready it was now blinking error code I think 20 then it stopped working completely. He started to google the stuff. I kid you not. He started to google for answers!!! When I saw that, I said enough. You are tired, clearly not the issues you had described. We agreed that he will talk to customer service and to schedule me the next day to solve it. The next day comes, no calls. I called the office several times, and a nice lady answered, but really not helpful, she could not schedule me and she said they will call me. Few hours later, no calls. I called again and again and till she answered and she said: they left you a voicemail mail. I said I am using the phone now, and no voice mail. Then she gave me the technician phone. I called him and he said: I talked to customer service and we need to replace your board and fan! I said no thanks. I will get another second opinion. I called green leaf, they came the next day the told me the transformer he installed was bad, old and had to be replaced and whatever the other tech did he screwed the board and fried it. Once the power is back, it was just the conductor outside. No need to replace the fan! This company should have trained its employees to say I don’t know. Not to just go on a mission to replace every part out there. Especially for new units. Train them to call each other when they need help, not google for answer. If you promise to call, do it. I am checking this company off my list.

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