Express Air Heating & AC Inc
Alliance, Greensboro, NC

Express Air Heating & AC Inc Reviews

3.6 stars based on 24 reviews

Featured Comments:

• J

  Jeff Bergmann

  5.0

  I had a tenant call and tell me the ac was not working. After speaking with several ac companies who were not able to help in a timely manner, I called Express Air and spoke with James. He arranged for someone to visit the property that afternoon, get the unit up and running, and gave me good advice regarding future replacement of the compressor. I have found my new air and heating company for future issues. Thanks, James.

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  Response from the owner

  Jeff thank you so much for your kind words. We really appreciate you taking time out to share your experience with us. We try our very best to respond in a timely manner, and to resolve each customers cooling and heating needs quickly. Again Thank You so much Jeff.

• P

  Peter Carver

  5.0

  My furnace blower was running continuously. I knew it wasn't the thermostat as I'd tested that already. I called Express and spoke to someone immediately. The same day around lunch time Josh came round to diagnose the problem. He did so quickly and correctly and returned later the same day with the replacement circuit board to fix the problem. Very professional and personable. I will be calling Express back in the Spring for an HVAC tune up. Completely satisfied.

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  Response from the owner

  Thank you Peter! We appreciate your business!

• T

  Tierra Gaines

  1.0

  I chose to do business with this company because of the reviews I had read. This is my first home and I wanted to make sure everything continued to work efficiently. I called the company because my heat and air downstairs in my home did not work. I liked that when I called they came out the same day after I got off work. The man checked the unit and spoke to my husband about ht repairs that needed to be done to get it fixed. He said we need a new part and some wiring replaced and it would be fixed. We had to pay a fee of 89.00 for that visit and the remainder would be 179.00 when were ready to make the repairs. We asked the technician how much notice would be needed for the repairs in regards to the parts. He stated he could have the part for us that day. We contacted them a few weeks later to schedule an appointment. The technician told me husband that he needed to pay another 89.00 fee for them to come out and tell us what was wrong with the unit. My husband explained that they had already done that and we have the paperwork the technician left. They continued by saying that there could be something else. My husband declined and asked them to come out to replace the part and wires. The appointment was then scheduled on Monday at 10:00 am because they had to order the part even though the technician told us previously they could get it the same day. On Monday my husband left work at 9:30 am to meet the technician at our home at 10. He called me a few minutes after ten and asked have I heard from them and I replied no. I contacted the office and the receptionist stated that the technician was on his way and there was miscommunications on who was suppose to come to our home. My husband had to leave and go back to work and about 45 minutes later the technician called me and stated he was at my home. I told him my husband had been waiting and no one called to inform us he would be late until we contacted the office ourselves and he would be there shortly. My husband arrives and this technician is under the impression that he came for an initial to find the cause of the air and heat not working. I contacted the office immediately and asked to speak with the manager. I explained to him the technician was already late and not phone call was given to us and then he arrives without the part to fix the air/heat. The manager in nonchalant manner stated that there was a mix up this morning with technicians in the computer and that they sent the wrong person to my house. He continued by saying the technician who has the part is out working and he does not know when he will arrive with it. Then he said we could reschedule if we wanted to. I informed my husband and we were going to wait for a little bit. A few minutes later I received a phone call from the original technician who came out to our house for the first initial visit and who had the part for the repairs. He said that he explained to my husband that we should pay for another diagnostic of the system because there could be something else wrong with it. I explained to him we were not interested and he had already conducted one and told us what needed to be done. We exchanged a few more words then I asked what he needed to do to fix my unit because at his moment he was not sure himself. He became angry and began to yell and over talking me. I told him I did not think he could fix my unit and he then yelled we do not want your business and I will have my man leave your home. They also did refund me my money. This company lacks professionalism and does not know how to speak to customers, answer questions, and have common courtesy for someone’s time. I found another company to fix my unit and they looked at it that day told me what was wrong fixed it and then came back a few days later to check how my system was working and replaced my thermostat.

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  Response from the owner

  At Express Air, we strive to serve every customer with the same professional service as we have for over 35 years. We believe we went above and beyond in the case as well, as this does not depict how we do business. Money was refunded and we wish them well.

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