Essential Home Performance
Borrow, Van Alstyne, TX

Essential Home Performance Reviews

5 stars based on 158 reviews

Featured Comments:

• M

  Madeline Shannon

  5.0

  We absolutely love using these guys for our heating and A/C needs. We had the work done a few months ago and since I had the air purifier installed l wanted to really test it out before I left a review. I'm very pleased. Great customer service, great workmanship, fast, friendly, courteous, knowledgeable & tops it off with great pricing. I called to have my vents cleaned in a house we bought and they were able to send a team out right away! The owner came out as well & everyone really went out of their way to do a great job and take care of us. They put out floor mats mats and wore shoe booties to protect the carpet and then they cleaned up after themselves in every room- and I mean without me asking. How cool is that? I think this was the first company I have used in years that I've been truly and completely satisfied with. Just a smooth interaction all the way through from the time I called to set an appointment. It feels really good these days to find a company that really cares, and for that to show through their work and attention. They definitely created life long customers in us.

• R

  Richard Peritore

  5.0

  Gina in the office was extremely helpful. We needed our heating system repaired after a very cold night. She somehow arranged for Bill to come to our house within an hour to investigate. Bill, as usual, was very efficient and professional and he made the necessary fixes in short order. I was extremely impressed at how quickly he came to our rescue and how he immediately found the problem and fixed it. He is amazing. We are so grateful to have him available to service our heating system.

• C

  C. Antonio

  5.0

  This company did a thorough inspection of our air conditioner unit after getting called out on a home warranty apt. They were able to diagnose the problem and show us photos while giving us a detailed explanation, on what we were looking at. In all honesty, it was the first time an HVAC company made any sense to me and wasn’t trying to give us the run around. They worked with our home warranty company to get us a great rate on getting a new air conditioner unit installed (within the same week!). It wasn’t just the companies excellent and timely service it was their ability to communicate honestly and professionally every step of the process! Their employees answering phones are polite and knowledgeable, their inspectors are thorough and respectful of your home and their install team was skilled and timely. This company really was a 360 degree excellent experience, which I can rarely say now in days. We feel in good hands, and will be using them for our bi-yearly maintenance provider and do not expect anything but continued satisfaction with their company. Extra shoutout to the lady that did a follow up call with me after the service was completed. She was an absolute joy to speak with and really embodied everything their company stands for. Great job!!

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