Empire Heating & Air Conditioning
Valley, Auburn, CA

Empire Heating & Air Conditioning Reviews

5 stars based on 26 reviews

Featured Comments:

• P

  Paul Bengs

  5.0

  Empire is a family run business, with a great team of talented technicians on staff. After our heat-exchanger cracked and began leaking, I had a few other companies come out and assess the old unit. Each one took advantage of my stressful situation and tried to hard-sell me expensive all-electric systems, and warned me I could not use the existing heater or I risked getting Carbon Monoxide poisoning. After much frustration I was referred to Empire, and a lead tech came out the same day and informed me that my heat-exchanger was still under warranty and could be repaired, if I wanted, and not to worry about Carbon Monoxide while I was deciding what to do. He did a CM test to assure me. Later the owner, Jay, came to see me and went over all my options for either a repair , or a new system, and did not push for any solution but instead gave me brochures and web-sites to study up on, so I could choose knowledgeably. I opted to go with an entirely new split system with propane furnace. The pricing was reasonable. All of the techs working on my installation were friendly, knowledgable, and competent. Coral, in the front office, is super helpful and reassuring as well. I would highly recommend Empire Mechanical Services. Our stressful situation ended up being very pleasant, thanks to their ethics and professionalism.

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  Response from the owner

  Thank you, Paul! Your kind words make our day. We are so happy to be able to offer you solutions that brought you peace of mind and space to make a decision that you felt was best for you. So glad to have customers like you. Thank you for the work! We appreciate the opportunity to serve you! :)

• L

  Lily Atkinson

  5.0

  We had a wonderful experience working with Empire. Their team has excellent customer service, professionalism and communication. We decided to install a new furnace and AC unit and they helped us pick the right set up to fit our homes needs, it was overall an awesome stress free process start to finish.

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  Response from the owner

  Thank you Lily! We loved working with you and Jordan! Thank you so much for the kind words. It makes our day and all the hard work worth it!

• M

  Mike Chorley

  5.0

  This is the way a business should run! Jay and his team, from his office staff to his tech’s, were courteous, knowledgeable and friendly. Our system has never ran better and more efficient. If you are looking for a heat and air company with integrity, call Empire! Man, I love these guys!!

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  Response from the owner

  You're the best, Mike! We feel so good about getting your system up and running for you after not having one work for so long! We hope you're all toasty this winter! The cool in the summer is going to be awesome! Thanks for the kind words, friend. It was our pleasure to work for you!

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