Elite Mechanical Heating and Air Inc
Lee, Ayden, NC

Elite Mechanical Heating and Air Inc Reviews

3.4 stars based on 27 reviews

Featured Comments:

• T

  Tim M

  5.0

  Called after hours emergency line and had a technician at my home within 35 minutes. Javier was extremely professional and fixed the issue quickly. Impressive service.

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  Response from the owner

  Tim, thanks for the great review. We pride ourselves on excellent service in a timely manner and we're glad to know that this was reflected in your experience.

• D

  Deborah Sauter

  1.0

  Would never recommend this company! They were called to access a non-working HVAC system by the home warranty company. They sent two young repairmen who looked at the unit outside (2 minutes) and reported to me that the compressor was bad. They said the office personnel would report the issue to the warranty company and provide me with a quote to replace the unit since it was an older unit. They never provided a quote or called me back. After numerous calls to the office with the reply "we are taking care of this for you" and several weeks with no A/C...they reported to the warranty company that the unit had missing parts and cut wires! This system was checked previous to their service call by a very REPUTABLE company who attested to the fact that those facts was untrue. I would have had the 1st company take care of the issue, but with a warranty company case the unit has to be checked by a company they contract to represent them to the tune of $100 for the visit. When Elite was contacted by me to dispute these findings their answer was "well that is what their repairmen said". I ask them how this could be true when the repairmen used no tools and told me the compressor was bad after their inspection. They replied by saying "since the unit was missing parts and had cut wires their guys could not check it out and just told me the compressor was bad because they said I was the one who told them that". I can not begin to tell you what a fly-by-night and unprofessional company this has been to deal with! Now after weeks of no A/C and a $100 thrown down the drain...I am having the system replaced by the REPUTABLE company that I should have gone with before dealing with this company.

• B

  Brittany Fulford

  1.0

  Elite was sent out by my home warranty for our A/C unit not working. They came out the first time on Wednesday 9/4/19. We had done multiple troubleshooting things since that Monday night when it went out to no avail, so we knew it truly had gone out...however it of course magically worked perfectly when they got there. Stroke of bad luck for us, Elite still fully checked the unit and couldn't find anything obviously wrong. We do not blame them at all for any of that. By the next morning, 9/5, it had gone out again. We called and they came out around 12 and thankfully this time the unit was still actually down. Hurricane Dorian was setting in so we were on a bit of a time crunch, but they still made it out and checked everything. The tech said it was possible that it was a wiring issue as it appeared the wiring had been worked on before, but he thought it could also be a thermostat issue and he wanted to try that first. He replaced it, the unit started working, and he told us that if it went down again then they would know it was the wiring and schedule that repair. Three hours later, it of course quit, and by that point the weather had deteriorated and we knew we were stuck until Monday. Again, still no blame being placed for any of that-it was just all bad timing. Monday we called expecting that we could just go ahead and schedule the wiring being replaced. Instead a second tech was sent out to look at it and confirm. We're getting a little frustrated, but can understand that and be patient. He confirms that he believes its a wire and says they will schedule it for the next day. I asked point blank standing in our living room what the process would be for that and if they had to cut sheet rock-I was told no. They just have to thread it through and it would take about an hour. He schedules us for Tuesday at 1. Tuesday morning we get a call, they have double booked us on accident and do not know if they will get to us, but they will try. They show up at our house a few hours late. Initially they tell us they actually "discovered" they do need to cut sheet rock and that would not be covered by the warranty. (Worth noting-I have verified after the fact both verbally and in writing that the cutting and replacing of sheet rock would have been covered.) They offer an option of running a PVC pipe outside the house or doing line hide. My husband takes 10 minutes to call me and confirm we want to do line hide. They then proceed to tell us they actually need to "test the wire" to confirm that's the issue and run a few more diagnostics before they can start doing the work and so they won't be able to start it that day. At this point they have been out to our house 4 times and we were scheduled to replace the wire, so I can't for the life of me figure out what they have been doing the whole time if they've never actually tested the wire in any of those visits or run whatever diagnostics they needed. Wednesday we call back and ask what at this point is going on and we're informed it is our fault that the work couldn't get done the day before because we couldn't make a decision. Bear in mind, it took 10 minutes for that decision to be made and they were at our house for 2 hours-at least half of that being after we told them our decision. They then proceed to tell us that the line hide option they offered as the best solution and the one we picked would actually not work and we would have to figure something else out. By this time, we have lost any faith that 1.they're actually running any diagnostics and have any verifiable idea what is going wrong and 2.that they will ever get around to fixing the issue-so we cancelled the work order and requested the warranty company to send someone else out. We now know that a circuit board is fried and needs to be replaced, which I guess they never actually checked.

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  Response from the owner

  Brittany, we’re sorry to see your review, but can assure you any diagnostics we run are in the best interests of the homeowner and their time. We’re sorry that 4 visits had to have been made, however with the hurricane it had been a hectic schedule for us as you can imagine. We’re glad you got everything figured out, and will be here should you need us in the future.

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