ECS Geothermal Inc
Richardson, Smithville, MO

ECS Geothermal Inc Reviews

3.9 stars based on 17 reviews

Featured Comments:

• C

  Chris Gussman

  5.0

  ECS installed the geothermal system in my new house almost 20 years ago. While we have occasionally experienced issues, ECS has always been quick to respond and has always solved the problem to my satisfaction. This year I had them upgrade our system and ECS did exactly what they said they would do and did it when they said they would. Their technicians were on time, neat, polite and professional and the new system works as expected. Geothermal isn't cheap and it is a more complex system than conventional air conditioning systems. I have found that, if it is properly maintained, Geothermal can deliver the promised economies and comfort levels. I put an electric sub-meter on my furnace and electric hot water heater (On the hot water heater because I have the DHW system within my furnace) to be able to know exactly how much energy those items consumed. The original furnace was slightly cheaper to operate than ECS forecast and the new unit seems to be a little better than the old unit (its a little to early to be sure but it looks that way). ECS hasn't been perfect but the true test is how a company preforms when things don't go well. They have always communicated well and I believe that they were always fair. They responded quickly when I had a problem and they know what they are doing. I can't think of what I would change unless I could convince them to work and provide equipment for free. Based on my 20 year experience, I am very comfortable recommending ECS.

• k

  kevin day

  5.0

  I am an Insurance Agent based out of Springfield MO. One of my Insureds had some work done with this company and To save them some money on their Home Owners insurance we needed to get the contractor to sign a quick simple form. You would think this would be easy to do but most all companies I send these too fight us tooth and nail and take well over a week to respond. The lady, Pam, I spoke with was quick and polite. She had this back to me within minutes of me sending it to her. This tells me everything i need to know about the customer service quality of this company. Not to mention their work looked amazing in the photo's and my Insured said they were absolutely AMAZING!

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  d s

  1.0

  RUN! Gets contract starts job and doesn't finish. Follow thru is bad. Be careful what the tell you and what they write in their contract. Very dissatisfied. Salesman aren't on same page as service and management. We had to tear out the ceiling to fix some of their mistakes and boiler is leaking again one month after move in. Be leary of Darren and Chris. We had to pay another contractor to fix the mess they left, additionally we have had to pay another contractor to come out twice in the first year to fix leaks faulty wiring. RUN!

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  Response from the owner

  You have an outstanding balance of $2,980.45. Please remit payment so we can reinstate the account.

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