Eanes Heating & Air Conditioning
Market, Greensboro, NC

Eanes Heating & Air Conditioning Reviews

4.8 stars based on 866 reviews

Featured Comments:

• J

  Jeffrey segal

  3.0

  We used Eanes for "maintenance" for years. Our service agreement to come twice a year cost over $800/yr. We have 5 units. For whatever reason, we forgot to update our service agreement this year. So, I just changed the air filters myself, one of the job duties connected to such a service agreement; in fact, a main job duty. What did I learn? Well, one of the filters had not been changed since 2018. I was not aware Eanes had failed to change this filter. I would have done it myself had they just let me know. My job is not to do their job. Take a look at the pics. That filter was 3 year old filter and was filthy. Very disappointing.

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  Response from the owner

  *Update: We are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you. Mr. Segal, it is very troubling to learn of this situation. Thank you for bringing this to our attention. Our customer relations manager will be reaching out to you immediately.

• Y

  Yolanda N.

  2.0

  I seen a commercial for maintenance special, so when the very nice gentleman came and seen that my coils needed cleaning ( which to me is part of maintenance) he stated he needed to speak to his Manager (outside) however he stated he was told he is to pull off the jobs due to the amount of work it would take to clean but came back in same breath that I would need to sign up for a membership and pay for service ( coil cleaning) in which I had three options.1 cost $957/good, 2 $3070/best or have a sales rep call me with pricing of a new unit. Although I’m like maintenance isn’t coming to check out what’s wrong but it’s actually doing something besides diagnostic work. I did inform the gentlemen I’m not pleased with the service but his professional attitude was great just not enough for me to fall for a sale. I even had another professional on the phone listening to what he was telling me and he kept on doing what he was told to do (get a sales lead). So nothing was done besides him looking and telling me my coils was dirty which I seen that they were. But I still got charged the whole maintenance fee…. No shame No Morales should be this company’s Slogan, cause they have none in my opinion..Beware To the Elderly.

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  Response from the owner

  Ms. Norris, we are sorry to hear that we did not have a solution with your budget. The $59 tune-up fee is separate from the cost of any repairs needed. This fee allows us to ensure that any potential issues with your system would be diagnosed properly by a technically trained Eanes professional. Our customer relations manager will be following back up with you to learn more about about your experience.

• A

  Angelica Campos

  1.0

  Used Eanes to provide maintenance on our furnace that was not heating properly. Purchased the annual service package as well which gaurntees priority service. It's been one week and issue is happening again (no heat). It is midnight (newborn at home) and we call to request service but they cannot send anyone until 8am-12 the next day unless this is an emergency described as a fire hazard or explosion risk!? So much for priority and "24/7" service. Look to another company if you want reliable and responsive service.

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