Dutchman Heating and Cooling Inc.
Ogden, Naperville, IL

Dutchman Heating and Cooling Inc. Reviews

4.8 stars based on 207 reviews

Featured Comments:

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  Betsy Roche

  5.0

  Shane was here to replace our humidifier. He did a super job. Explained the process and our role in insuring the humidity would be best for us. He was personable and friendly. A great representative for Dutchman. We recommend him highly!

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  Response from the owner

  We Love Shane also. Honestly we love our entire team and we especially love our customers. Thanks for posting your review. Have A Blessed Day!

• B

  Bob Turner

  5.0

  I like the way Dutchman handles appointments. They give you a 2 hour window. You get a confirmation call the day before the service and then a call from tech advising his arrival time. The techs are always knowledgeable and professional. The company in my experience is very trustworthy.

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  Response from the owner

  Thanks for taking the time to post your review. Our policy is to earn your business with every call, conversation or interaction. The entire Dutchman team is grateful for you! Have A Blessed Day!

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  Aleksandar Babic

  5.0

  My 21yo furnace died just before a subzero cold snap. We ordered a new one and Todd & Nate did a nice install but unfortunately there was an intermittent heating issue with the new unit shortly after they left. Nate was headed home but came back to troubleshoot. He called in additional support, Clint, who stayed until he identified an extremely rare mfg issue (lucky me), no fault of installation... I'll spare the details. He managed to get the furnace running to prevent a -9F night without heat. Julie drove from the office after hours with several space heaters, just in case, but the furnace ran all night and we didn't need them. Next morning I recieved a call from Mike (owner) saying he has a replacement furnace ready to go. He personally came out for the install and they swapped it out in less than 2hrs. There were no debates, finger pointing, etc, and I get the strong impression that their entire staff sincerely cares about their customers.Thanks guys for handling the situation so well.

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  Response from the owner

  Wow very nice of you to say. I know as a consumer when we pay a lot of money we all expect quality first time. I honestly was embarrassed for the issue and we needed to just make it right asap. It was the only time I had that issue since I started in the industry back in the 1980's. Happy to have a great team though that all are looking to do our best to take care of the customers. Thanks so much for posting you kind review. Have A Blessed Day!

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