Duncan Supply Company, Inc.
Ohio, Terre Haute, IN

Duncan Supply Company, Inc. Reviews

3 stars based on 4 reviews

Featured Comments:

• R

  Rocky Jividen

  5.0

  Counter guys was very friendly, helpful and professional.

• S

  Sarah Patchett

  1.0

  Called to check on a part. Stated they only carry one brand when I tried to see what other brands were available and if they had the part I needed they hung up.

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  Response from the owner

  Hi sarah, I want to apologize for the confusion today. We have been having phone issues since 4pm yesterday that our internet provider has been working on for the last 24 hours; calls have been intermittent at all 10 branches (if phones working at all). I called and spoke to our branch manager in Terre Haute (the one who actually took your call) and he said he didn’t have a call back number for you but that you were a home owner and he recommended you looking up a Bryant dealer to help with your flame sensor. We are wholesale only and can only sell to licensed contractors due to liability of the nature of the parts and equipment that we sell; but on top of that he was right we are American Standard distributors and do not have Bryant parts, even if we COULD sell to you directly. However he was reluctant not to have a call back number for you when the call dropped, but thought he pointed you in the right direction before he lost the call. If you would like to discuss any further I’d be happy to, and can reach me at [email protected] Christopher Duncan Hendricks President|CEO

• L

  Logan M

  1.0

  Counter guys are arrogant and not very friendly.

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  Response from the owner

  Logan, I'm sorry that you had an issue in our Terre Haute branch. I've spoken with the branch manager there and he doesn't know of any negative interactions, so I would love to chat more about your negative experience. Please reach out to me at [email protected] -Christopher Duncan Hendricks President| CEO

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