Dowagiac Heating & Air Conditioning
51, Dowagiac, MI

Dowagiac Heating & Air Conditioning Reviews

3.9 stars based on 28 reviews

Featured Comments:

• J

  Jonathan Phillips

  1.0

  I have heard negative comments from different people about this place but the centered mostly around poor service times and low quality merchandise. I asked for a quote on completing the install on my Heater/AC. They did come check it out, insisted on it actually, and the guy seemed nice enough. The extent of work needed to be done ended up being more extensive than I knew and when he explained I was OK with that. He left with a promise of a quote in 2 days or less. I get an email saying it's too much work for them??? I guess they are full up folks!!! Don't bother calling them for a year so they can clear out their backlog.

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  Response from the owner

  Our conversation began by me receiving an email stating that you are installing a new furnace and adding A/C and that you ran into a problem and you need a price on making a part. I told you I could set up a free estimate to have someone come out and take a look at what needs done. Your reply was “ I can save everyone time. What needs to be done is that I need an air return built that connects to my heater. What might that cost?” I then explained that I can’t give you a price over the phone without someone looking at it . Someone needs to come and look at it because we have no idea what any measurements are or how your system is set up. We got the response “fine.” When my tech got to your house for the estimate he found that it was much more extensive than just making a transition piece. The work that was already completed was found to not be up to code or safe. This is why we have to look at work before we quote someone a price. You were notified via email that with the amount of work that has to be done it just is not a job we can take on at this time with our schedule and current staff. You then replied “then send me a list of things that he noted needed to be done”. I explained that for liability reasons we do not provide a material list for the work to be done. Due to the scope of work we recommend you have a different licensed contractor do the work. We got the response “ I never asked for a material list. I requested a list of activities that needed to be performed to complete the job. Materials are nouns. Activities are verb related.” I am sorry that due to the worlds current events that we are just understaffed to take on certain jobs.. along with the rest of the world. I wish you the best on your hvac project.

• K

  Kathleen Brandeisky

  5.0

  Our family has had positive experiences with getting our heating and air conditioning systems checked and serviced by Dowagiac Heating and Air Conditioning. Charlie and Kassidy are friendly, responsive and reasonable. I recommend their services! Thanks for the years of service and continuing to do a great job.

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  Response from the owner

  We really appreciate those kind words, Kathy! We are glad you are pleased with the service you have been receiving over the years. It is always a pleasure servicing you and your family. Thanks for being our customer.

• J

  Justin Sebastian

  5.0

  I had a small emergency and they were able to fit me in even though I know it was a busy day. He worked quickly, kept me informed and sent pictures of what was done since I was not on site. I have used these guys a few times now and have been impressed every time. Highly Recommended.

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  Response from the owner

  Thank you for being our customer and for the great review, Justin! We're glad you were pleased with your service.

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