Don's AC Service, Inc.
TX-114, Paradise, TX

Don's AC Service, Inc. Reviews

4.8 stars based on 113 reviews

Featured Comments:

• J

  Joe Summars

  5.0

  Justin called back the same day we called Don's AC to ask for someone to come out and estimate replacement details for the decrepit HVAC system installed in 1982 which finally gave up the ghost last week. He arrived the same day we called, showed us how and why the old system had failed, talked about repair options and rough cost estimates for those repairs and then promised to call back to provide an estimate for a new system. The estimate for a new system was provided as three options with pros and cons for each. We chose an option after emailing Donna to ask for model numbers of the new system components. Within minutes after receiving our email she provided the model numbers so we could look over the system specs in detail. The next day we told them we were ready anytime they were for them to come out and do the job. They responded quickly again and before the end of the same week Justin and crew arrived to do the install. Three hours of steady, focused work later the installation crew (Brian and Allan) had the old system removed and the new one installed. Their work was fast, efficient and neat. They hauled off the old system components. Justin then came back that same evening after normal work hours to inspect the installation, add a bit more freon, fixed a minor control wiring issue, configured the new system and ran it through its built-in tests. After all tests passed, he then patiently showed us how to use the system providing every pertinent bit of information imaginable and answered our questions. The system ran flawlessly during the night as temperature outside dropped to a low of 22ºF, giving both the heat pump and emergency heating elements a good workout. An excellent experience all around–especially in these strange times of overworked, short-staffed workforces in the middle of this strange pandemic. Thanks to everyone at Don's AC involved in this project (including Donna back at the office and anyone else we didn't actually meet or communicate with). Without slightest reservation, we highly recommend Don's AC.

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  Response from the owner

  Thank you for your kind words, Joe! Your personal recommendation means a lot to us! It was a pleasure to work with you. It is great to hear our team's service performance exceeded your expectations! We greatly appreciate your business with Don's AC Service, Inc. for your heat pump installation! Please don't hesitate to reach out if you have any follow-up questions, 940-683-5000.

• P

  Pam Wagner (Pam W)

  5.0

  We called Don's AC a few months back when our AC quit cooling in the middle of summer. J.D. couldn't find a leak but we apparently had a slow leak of freon so he filled it up, said it "might" make it until next summer but after a couple of months it did not. Don's AC came out a couple of weeks ago and showed up promptly between 8 and 8:30 am. They were professional, courteous and quick to get the job done. We were told it should take about 1/2 day if there were no unforeseen issues and there were none. They were out of here by noon. Our unit was 14 years old so we had to replace all of it and we found it to be very reasonable. They will be our go-to for all AC/Heating problems in the future and I highly recommend them to anyone.

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  Response from the owner

  Thanks so much for your 5-star review, Pam! Your positive feedback means a lot to our company! We are pleased to hear your satisfaction with the quality of service our team delivered. It was a pleasure to work with you and we look forward to future opportunities to again! Thank you for your trust in Don's AC Service, Inc. for your ac replacement!

• J

  Jason Priakos

  5.0

  We can't be more pleased with this company. Local to us and we are sure glad. They came out to replace 2 of our 3 units and did so with a fair price and honest opinions on what was needed. We have friends in this business and it is hard to find dealers and professional that won't over price their products. Don's AC was honest, fair and might I add, very patient with us and even offered some financing options which were very helpful during a Pandemic. If anyone needs good, solid AC repair in Wise County, call Don's AC. They are pros and take care of their customers like they are family.

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  Response from the owner

  Thank you so much for sharing your positive experience, Jason! It truly means a lot to our company! It is our top priority to be honest and transparent, so you can make the right decision for your home comfort needs. It was a pleasure to work with you and we look forward to future opportunities to again! We greatly appreciate your recommendation and business with Don's AC Service, Inc!

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