Don Hoffacker's Air Conditioning & Heating Inc
Waters, Germantown, MD

Don Hoffacker's Air Conditioning & Heating Inc Reviews

4.3 stars based on 45 reviews

Featured Comments:

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  Shannon Hanna

  5.0

  After hearing from neighbors how amazing they are, I gave them a call when I got a quote from another company for a repair that was super high. The team at Don Hoffacker’s was able to get the part and complete the repair THAT AFTERNOON and it was close to $1000 cheaper than the other guys! And no, that wasn’t a typo! Amazing service and great price! Thank you to the whole team!

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  Ashley M

  1.0

  My feedback is related directly to the folks doing administrative work in Don Hoffacker's office; they were, collectively, unprofessional and had complete disregard for the health and safety of my family. They ignored basic decency. My suggestion is to explore other service providers that can put personal views aside and focus on the work and common courtesy, especially given that market prices for these services are pretty standard. It's really simple. When you come into someone's private residence, while there are still cases of Covid-19 spreading and sadly, someone is still dying everyday, have a mask on hand just in case those living in the home need you to. It's not political. When I called to share that the technicians arrived without masks and that I provided them one, but wanted to express how important it was to us that they wear a mask in our home (given ages and underlying conditions), the expected, customer service response would have been something like, 'thanks for sharing your concern, we'll call the team and make sure they wear masks when they're inside the house.' Rather, I was met with "I really don't know what you want me to say to that," "the pandemic is over," "if you're vaccinated everyone should be fine... although it's not really a vaccine anyway..." by the woman (whose name I'll leave out of respect for her, which is not what she afforded me.) Additionally, I was speaking with someone about my concern when she interrupted our conversation and went on a politically-charged rant, trying to make health-related suggestions (obviously not being a doctor) about why this was all my problem. We've had babysitters, cleaning professionals, and exterminators in our house in the last month and not one caused any issues related to this. The low number of deaths is irrelevant; that's someone's family, and it's my family, so we choose to take precautions and you're in our home. That should be respected and it wasn't.

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  Time Kleos

  1.0

  These dishonest people took advantage of me, while I was days after post operation, my AC stopped working and it was hot. They charged me $521 for a 2bl r22 refill that lasted about 4 days, in turns that my AC had a leak but they never bother to fix that, so the money was wasted on a refill. Worst company in the section IMHO. Avoid at all costs!

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