Dominick Fuel
Main, Norwalk, CT

Dominick Fuel Reviews

4.6 stars based on 108 reviews

Featured Comments:

• J

  Joann Eckstein

  2.0

  I have used Dominick for over 40 yrs and have always found them to be responsive. However the company was re e try sold to a larger company and since then there have been repeated issues with billing. I HAVE A I have a budget monthly plan and pay ahead but somehow they state IT WAS NOT RECIEVED. WILL RELUCTANTLY start looking for another company when contractexpires

  ---

  Response from the owner

  Hi Joann, We’re sorry to hear about your less than satisfactory experience with Dominick Fuel and hope that you will accept our sincerest apologies. Please send us a private message with your contact information so that we can reach out to you directly. If you prefer to speak with us in person, please call us at (203) 866-5836. We’d like the opportunity to resolve the issue and win back your trust in Dominick Fuel.

• P

  Paul Lourd

  4.0

  I have used Dominick for a long time. I have had 4 heating companies since buying this house 30 years ago. They have been the best so far. Very responsive, and most of the time their techs are top notch. I think maybe once I had a problem it took a few tries to solve, but they stick with it and get it done. I recommend them without reservation.

  ---

  Response from the owner

  Thank you for the kind words and for trusting us with your home. We know how important it is and strive to do our best for our customers. I will definitely pass along your kind words to the service team. Thank you again.

• D

  Drew Kristofik

  1.0

  Company called to tell me I was at the end of my contract and that they'd like me to sign on for another year. Gave me an exorbitant price - way more than my "introductory" level (which was actually high to begin with). I declined, found another oil company, and called to let Dominick know I would not be renewing. The customer service rep SCREAMED at me for some time and completely freaked me out, the anger was so sudden and unexpected. I hung up and proceeded to communicate with them only by email from then on. I assumed they would not renew my contract and that our relationship was done. Two weeks' later, I am told that they delivered another round of oil and that I owed them over $2000! I asked how it was possible that they would deliver oil after we had so obviously and rancorously parted ways and was told they "couldn't stop the delivery!" This, in a time of telecommunications - call the truck driver and cancel! You had two weeks to do that! This "final" delivery is one I refused to pay for. I couldn't tell if it was sheer malice on Dominick's part, if the sales person who yelled at me was embarrassed to admit he'd been so awful, or what. I did send them a check for $1600 or so, which was what had rightfully, if expensively, been delivered. And then they sued me. For $814. Took me to small claims court, in a process that dragged on for more than a year, due to Covid. Just a warning, if you're thinking you want to use this company. Never once did they communicate that this fee had been hidden in my original (and illegible) contract - which, if I'd known was the case, would have been helpful. Helpful is the antithesis of this company. Caveat emptor.

  ---

  Response from the owner

  I am sorry you had a bad experience with us. Our cancelation policy is stated clearly in our contract, and I am sorry you missed it. We wish you the best.

More reviews (2)