DK Heating & Sons, Inc.
Ridge, Perry, OH

DK Heating & Sons, Inc. Reviews

4.8 stars based on 226 reviews

Featured Comments:

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  William Knox

  1.0

  I had a bad experience. This service came recommended to my by the company that installed the furnace. I had a problem that the installer could not figure out so he recommended DK Heating & Sons. The person that came out was Randy and he was very curt when I asked him questions and insulted the installer, who recommended his company. He spent a total of 15 minutes and was pretty much scratching his head and then quickly concluded that I needed a new circuit board and igniter. He was very impatient and did not like questions at all. I was very disappointed. He quoted the repair, which was very high and left. I paid for the service call and then called someone else. I was quite dissatisfied. I didn't want this same service guy back in my house even if he was right about the necessary repair.

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  Response from the owner

  I am truly sorry that you feel this way. I wish you let us know when our dispatcher called to schedule the return trip with the warranty parts so we could address it then. Not all personalities mesh well and it sounds like this is a case in point. Randy is very direct and some people take him the wrong way but he's a good tech and means well. Again, I apologize and wish we could have sent a different tech but I understand your position. I've been there myself.

• J

  Jeff Young

  5.0

  They were referred to me by a friend. They gave me a better price than another company I have been using for over 20 years. Great people to work with. Very professional and courteous. They did an outstanding installation for me. I would recommend them to anyone.

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  Response from the owner

  Thank you so much for our 5 star review! We really appreciate you as a customer.

• S

  Steve Browning

  5.0

  Highly recommend DK Heating. Always quick to respond to calls for repair and service. Technicians are clean and orderly and never leave a mess behind. Work is performed in a timely manner and employees are extremely courteous.

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  Response from the owner

  Steve, thank you so much for the wonderful review on behalf of our employees and company. We sure do appreciate you as a customer and appreciate the great encouragement to keep doing what we are doing.

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