Dischler Heating-Cooling and Fireplaces
19th, Prairie Du Sac, WI

Dischler Heating-Cooling and Fireplaces Reviews

4.2 stars based on 25 reviews

Featured Comments:

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  Tracy Thompson

  5.0

  We just had our central air unit replaced so we are all set for summer. The Dischler main office team was very responsive to getting us a bid, following up for scheduling and even notified us of a cancellation so we were able to sneak in early. Chad & Austin arrived promptly at their scheduled time, they wore their masks and were extremely professional throughout the entire process. They communicated what their plan was, the estimated timeline, notified us on their completion and explained "next steps" for us so we could fully understand. They also reminded us that we can call at any time if we have questions or need help. They were very pleasant and easy to engage with....great guys. We've hired Dischlers in the past and have always been impressed with their knowledgable staff, attention to detail and great communication skills. Their customer service is over the top and I would highly recommend this family owned/operated business...hands down.

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  Frank Cook

  1.0

  REPLY TO OWNERS RESPONSE: I am very happy that you replied. I do want to correct a something in your statement though as I can prove they are false. While I do appreciate you trying to slander and discredit my review because it is negative by saying I was past due, but I do want to point out that I do not have any amount that is 90 days past due as you claim. If I did, I would assume you would send me to collection for that. At this point I will also mention that I left 2 voicemails on October 24, and October 25 asking to discuss the invoices which is why I was waiting to pay the invoice. I have attached a copy of the invoice that you claim is 90 past due, however in the 61-90, and the over 90 days buckets you will see $0. I would look into better book keeping software to avoid making sure slanderous claims in the future. Secondly, yes the part was $$52.30, the invoice amount was $55.18. I will concede and update my review to reflect the markup of 872% instead of 1,166%. To sum up: - Yes, I incorrectly quoted the price of $70 for $6 of PVC (I can prove it is only $6) this is my fault and I do apologize. -Dischler said I was 90 days past due trying to discredit the negative response - this is simply not true (speaks to the honesty of the company), see attached invoice. I have other main points to make now that their accounting system seems to be faulty (or just lying), but I will let others draw their own conclusions on that. ORIGINAL REVIEW: Be very careful about pricing. Seems to be a growing trend if you read through other reviews. I had a service member out to my house, who left an elbow that needed to be screwed into a piece of PVC but the old one had snapped off. The service man did not fix the part, and since the entire pvc piece needed to be replaced, I went to Dischler to get the piece. When I asked if they had it, they did, but would not give me a price. The piece in the picture below was $50 and I only learned about that when I got the invoice in the mail. If I would have known the markup was 870% on the parts I would have created it myself. Buyer beware, $50 for $6 worth of PVC. That is outrageous. Makes the owners comment of "this furnace will need to be replaced because parts will be too expensive" a self fulfilling prophecy. I will not use this company again and I would advise anyone else to either get pricing upfront in writing from them, or just use another dealer. I'm finding plenty of other dealers in the area that are more reputable and honest with their customers.

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  Response from the owner

  We are very sorry for your frustration with Dischler Heating. We reached out to you because the invoice was 90 days past due and we had not heard from you. Our invoice shows that the amount due is $52.30 not over $70 as you claim. The part that you needed is a custom part that fits a Lennox furnace that cannot be made or modified with PVC piping. We understand the fact that we don’t have the ability to accept credit cards is frustrating, but we are willing to work with you on payment.

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  Matthew Schreiner

  5.0

  Dishler heating and coolings exceptional service sets them apart from the rest. We had a furnace fan go out and within 24 hours they had the right part and the problem was fixed. You can tell that taking care of their customers is their top priority. I’m very happy with their service and highly recommend them.

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