Diamondback Air Conditioning, Heating and Refrigeration
347, La Vernia, TX

Diamondback Air Conditioning, Heating and Refrigeration Reviews

4.9 stars based on 359 reviews

Featured Comments:

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  Lori Holt

  5.0

  Was referred by my brother after having another company come out and they just wanted to start selling services not sure was needed. Diamondback came out, did a thorough inspection. Ended up saving alot of money and learned what was told needed to be done by other company was not needed. The service technician was very professional and thorough. Will definitely stick with Diamondback AC for future inspections and maintenance.

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  Response from the owner

  Thank you so much for your review, Mrs. Holt. We truly appreciate the opportunity to be your service company. From start to finish our team constantly strive to provide our customers with a personable, transparent, and professional service experience. Please do not hesitate to contact us with any future needs or concerns. Have a wonderful day!!

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  Wyann Skloss

  4.0

  I am a 1st time customer. I have to say that I was very pleased. The A/C tech was prompt on arrival time, his work was impeccable, you could tell he took pride in his work, he was very nice & courteous. You could tell he liked his job and the company he works for. Just my own personal opinion - I thought it was a little pricey but with the economy and the current supply issues, it’s probably understandable. Overall - very, very pleased!

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  Response from the owner

  Thank you for taking the time to leave us a review, Mr. Skloss! We are so happy to hear you had a great experience with us. Please do not hesitate to call us with any future needs or concerns. Have a great day!

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  R F Shanzer

  5.0

  Diamondback A/C is a fantastic company and I highly recommend them. I had to replace a 10 year old A/C & Heat system. I asked them for a quote and Thomas came out and did a review of our current system and explained what they could offer as a replacement. I received a very detailed quote the next day. I had a few questions and called Thomas and he answered them. I then accepted their quote for a 5 ton heat pump system and the system was ordered. The system was installed a couple of days later by two of their tech's who arrived on time, were very polite, knowledgeable, and very careful when removing our old system from our attic and installing the new one. Thomas called a couple of times to make sure everything was going OK. We had some other unexpected problems after the installation, which were out of the norm, such as one of our old circuit breakers went bad and needed to be replaced, a minor wiring problem in the outside unit and the new thermostat had a problem and needed replacement. All of these required several different calls to Thomas which required him to come back out to our house each time to troubleshoot the problem, go out and find a replacement part and install them. As much as I called him, he never became annoyed and was always willing to come and work on the problem. Thomas and the 2 installations tech's were very knowledgeable about the equipment and care a lot about about their customers. I am totally satisfied that I chose Diamondback A/C for the installation and care of our new system.

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  Response from the owner

  Mr. Shanzer, thank you for taking the time to leave us a review. Exceeding the standard is our standard, and we are truly blown away by your kind words. We deeply appreciate your recommendation, and the opportunity to be your service company. Please do not hesitate to contact us with any future needs or concerns. Have a great day!

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