Design Mechanical Inc.
Greystone, Kansas City, KS

Design Mechanical Inc. Reviews

3.7 stars based on 9 reviews

Featured Comments:

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  ross rosenquist

  1.0

  I’ve never felt so nickled and dimed by a company in my entire life. They like to keep their estimates vague, so really try to get a genuine quote before they do any work. I was given an estimate that I said was far too high for what was needed to be done at my condo. The salesman came back and assured me that’s an estimate for a “worst case scenario” where they ran into problems and it was a day long job and it could cost around $1,100-1,200. When I finally received my bill (almost 3 weeks after the work was done), I was a bit surprised to see my bill come in around $1,200. The service man was done with his work around 11:30 am. He only had to replace a corroded and leaking valve and had no issues so how was it so much? Well they charged me for 6 hours of work. You see, this company charges you as soon as the worker gets in his vehicle. Then the worker picks up the parts all while on the clock. So I spent around $200 for a person to show up to the job site before anything had been done. On top of that, there’s a truck fee of +$50, parts cost me nearly $200 (for a new valve and fittings?), and $28 for a box of rags they used to soak up water. Not sure where those rags I bought went? Had that been explained to me beforehand, I would have happily went and bought the parts in advance to save myself the up charge for parts and the lawyer-like travel fee. They also tried charging me 1.5 hours for a person who showed up a few days earlier, unprepared, that told me he wasn’t normally the person to handle my type of job and wouldn’t be able to do anything that day. I even got confirmation from him that I would not be charged that day, but they tried anyway. The one item they decided to refund me for on my ridiculous invoice. So, if you want to use a company that will keep their fees vague beforehand, then try and find anything they can to charge you for so you end up paying more then double what a reasonable repair fee should be, this is your place!

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  Response from the owner

  Mr. Rosenquist, I'm sorry you feel this way. We always strive to be a thorough but competitive company. A company to where our employees can be proud of. With regard to your particular situation, we take the time to evaluate the project so we only have to get the parts needed, and not waste your time or money. Sometimes we make mistakes, and it looks like we corrected this with a credit to your invoice. We are always grateful for the opportunity to make things right.

• M

  Michael Dubert

  5.0

  The folks out at Design Mechanical have always done a great job getting us cooled down and warmed up! The two technicians I have worked with have been attentive, helpful and timely. Every quote I have ever requested has come back on par every time. Notice I said "on par". Design isn't always "The Cheapest". But for the level of service I have received I feel they are a Phenomenal Value.

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  Response from the owner

  Michael, thank you so much for the kind words. We always strive to do our best and glad we can help!!

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  Danny Park

  5.0

  I had a tech come out for a service call when my AC went down. He was polite, courteous and professional Took him less than an hour and I could tell he knew what he was doing. It is refreshing to have a great service call.

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  Response from the owner

  Thanks Danny, we do our best to make sure we give the best value!

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