Design-Air Heating & A/C, LLC
19th, Decatur, IL

Design-Air Heating & A/C, LLC Reviews

4.4 stars based on 35 reviews

Featured Comments:

• r

  reds883 hd

  1.0

  I called 9/23/21 made an appointment for 9/28/21 @ 10 am to get estimate to run new ductwork. At around 2 to 3 pm I called company as no one showed up. Guy came out did estimate. I stressed how important this was to get job done. 9/29/21 received email with estimate. I sent reply back asking questions. No response. 10/4/21 sent another email, no response. Called company to discuss estimate. Guy verified that he received my email with signed contract. He stated he would have Josh call me. 10/4/21 no call back, 10/5/21 still no call back. 10/7/21 I called company back talked to Tina about not getting any calls back. She would let them know to call me. 10/12/21 I once again called company. Told Tina I have not received any return calls an if they are so busy an cannot do the job to let me know. She stated once again she would let them know. 10/13/21 still no return call. I am not impressed with this company an I do not recommend doing business with them. So now I am left scrambling trying to find another company to do the job after wasting over 2 weeks on Design Air.

• C

  Chelsea Sult

  5.0

  Called design air when AC unit wasn’t working at 6:00 pm (after hours). The owner called back about 40 minutes later and came to our house to fix the issue by 9:30pm. Great, professional service. Highly Recommend!

• S

  Seth Morse

  3.0

  3 stars as when they do a job (Cory M.) they do it right. Very courteous and professional. With that being said: I called today to ask about an appointment but had an (important to me) request; since the tech would need to enter my house I asked if I could have someone who has received a Covid vaccine. Our reasons are our own and I'm not going to weigh in on my feelings in this matter. The woman on the phone was very polite and told me she would check with the owner and get back to me. She did so within a few minutes, again very polite and respectful, but told me it was company policy not ask about vaccination so that they were in compliance with the law. I will not argue this point but, what I will say is that I cannot do business with Design Air currently and I felt the reason why was worth sharing if anyone is concerned about this topic for their household.

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