Deric's Heating & Air LLC
Shore, Port Allen, LA

Deric's Heating & Air LLC Reviews

4.7 stars based on 30 reviews

Featured Comments:

• M

  Margaret Matchen

  5.0

  Deric's Heating & Air has been taking care of the units at my business for nearly 3 years now. I have never had a negative experience. They always answer the phone and are able to respond to any issue within 24 hours. Their prices are fair and their work is thorough! I highly recommend!

• b

  bridget Helm

  5.0

  They’re great. We’ve been using them for 6 years and on 3 different properties and both heating and cooling. They are always polite and knowledgeable. Receptionist is super nice too, and they are honest and less expensive than some of the big Baton Rouge companies. We were told by 2 companies that the house we renovated needed everything new to the tune of 8,000 dollars. Deric’s didn’t feel the same way and only replaced what was necessary saving us thousands. AC is still going strong here 6 years later. I recommend Deric’s to all friends and family and they have all been pleased as well.

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  Response from the owner

  Thank you for your continued trust in Deric's Heating and Air with your multiple properties. We appreciate the business and look forward to continuing to serve you.

• S

  Sarah Gardner

  1.0

  I had technicians from Deric's come to my house towards the end of April to remedy the weird backflow of water I had in my attic unit (water was dripping out of my return vent in the ceiling). I put in a call, they were quick to reach out to me, and said they could get a technician there the next day for an extra fee (because it was Good Friday). I asked that they wait until Monday; i figured I could go a few days without AC and save some money. Friday morning, I receive a call from a technician that he is on his way. Despite having noted I would rather wait until Monday, the man was already en route. This was either a miscommunication with their scheduler, or an outright lack of consideration for my preferences as a client. Either way, fast response, one star earned. I told the technician to go ahead and complete the service call. So, tech one comes along, executes superficial "remedy", leaves, and bills me $163. Drip returns within a week. I call, they send a different tech, he identifies a different solution, orders a part. A week later the part comes in, the tech returns, but says he can't execute the change because someone glued my pipes. They send a third tech in for the fourth visit, he says the drain line needs to be cleared, no big deal. The dripping finally stopped, I asked for an itemized bill to outline each of the visits, prepared for a billing fight. They ultimately only billed me for the first visit, but could never provide a comprehensive listing of what had actually been done at my house, which technician provided which services, etc. Then about three weeks after my last visit from a technician, I opened my cabinet to see water dripping down the walls. Logic would say that the last technician that came and cleared my drain line with a shopvac broke my pipe, and it had been leaking into my ceiling, waiting around to become saturated enough to break. Now, after waiting around for multiple technician visits and never being totally pleased with the outcome, I've had to call in a plumber, miss more work time, and be out the additional money for not only the repair of the pipe, but also the repair of my saturated dry wall. I will never be calling Deric's again.

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  Response from the owner

  Sarah, we are truly sorry that you were not satisfied with the work that Deric's Heating & Air provided for you. At Deric's, Customer Satisfaction is of utmost importance and that is evident in our 5 star ratings throughout our website and social media. Since we hold Customer Satisfaction at such a high priority, we were called out to your home on 5 separate occasions but only charged you for 1 visit. Each visit made was to address a new issue/call out and ultimately resolved. Our experienced staff also provided insight and suggestions on how to improve the overall productivity of your unit to avoid further issues in the future, as well as make the unit more energy efficient. Once again, we apologize for your dissatisfaction with Deric's Heating and Air, however each concern we we're called out for was addressed and resolved to our knowledge. We would appreciate you giving Deric's the opportunity to address your concerns again and can be reached at 225-413-4399. Thank you!

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