Del's Heating & Air Conditioning
967, Buda, TX

Del's Heating & Air Conditioning Reviews

4.9 stars based on 161 reviews

Featured Comments:

• S

  Steve Howe

  5.0

  I contacted Del's AC to come out and service my 30 year old electric furnace that I thought was starting to fall. Bladimir came out and after inspecting the unit said everything was fine. He didn't try to convince me to replace any unnecessary parts, and he patiently answered all my questions. He also installed a new thermostat on the first floor, and was professional and pleasant. The price was fair and the quality was good.

• K

  Kate Traver

  5.0

  Demetri is THE best! He helps me every time my business or home has issues. Met Vladimir today too, just as knowledgeable and professional. Same day service and quick turn around! Highly recommended.

• F

  Fabio Sase

  1.0

  I purchased a new American Standard system from Del's the summer of 2019 after they recommend that my unit be replaced. I have been using them over the past 15+ years so I told Del that when the time came I would use them. First issue I had was trusting them to do all of the warranty and rebate paperwork. The last company that had installed my old unit did the same so I figured that was fine. After several months of not receiving a rebate check from the city of Austin I called Del's and they told me that I was supposed to do it. It was too late at that point so I lost out on a rebate for a nearly $10,000 unit. I'm wondering if they even did the paperwork for the warranty! Second issue, my outside compressor unit started making a loud hum when it starts up after a long time not being run, like after the cold weather is gone. I recently paid $97 for my wife to be told there was nothing wrong. I stated in the initial scheduled appointment that it was the outside unit, so what does the tech do? He started the unit from inside the house where he couldn't hear the noise! It only does it the one time after being off for a while so it would not do it again. He was looking at the inside unit and it wasn't until he asked my wife what the problem was that he was told it was the outside compressor. Of course he said nothing was wrong and left without doing anything more. I definitely expected more after spending $10,000 on an American Standard system. The outside unit just made the noise again today, but now it was after being off for less than 24 hours. I'm not going to spend another $97 so someone incompetent can come over again. I'm not sure what happened to Del's but it seems like expansion has caused the service to suffer. I guess they have forgotten about the people who used them for so many years. My Father bought a new unit from them and I even recommended them to his neighbor last year when they needed a new system. What happened Del?

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  Response from the owner

  Good morning, We appreciate you providing us with your feedback. We will contact you today to discuss this specific matter. We are not fully aware of the details but are certain we can communicate to do what's best for our customers.

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