Chuck's Air Conditioning
Cabelas, Buda, TX

Chuck's Air Conditioning Reviews

5 stars based on 87 reviews

Featured Comments:

• C

  Chak Yarlagadda

  1.0

  I called Chuck's ac when my ac is not cooling. They sent a tech right away but failed to mention about the service charge. Tech (Matt) diagnosed the issue to a leak at the elbow of the compressor. He called the office to get a quote. The unit holds 6.5lbs of refrigerant and based on what I heard (and saw online), $70/lb is the cost. It will take 1.5hrs to fix but he doesn't have the time to fix then and will come back. Even at the going rate of $200/hr math does not add up to his quote of $1125. Matt then left to his next job with my job unfinished. See picture with some parts left outside and the fan not screwed in. When I checked with Chuck for paying half of the service charge his reply was I was trying to scam him. When I said it is their responsibility to tell me the cost upfront of service charge, his reply is it is my responsibility to ask (ask what I don't know?) and he will serve a lien on my house. I paid up the $89 service charge because in Texas consumers lose. BTW, I never paid service charge for residential service before. I don't mind paying but it should be clear upfront so we can make an informed decision. I got 2 others agree to come without service charge. After I got one of them show up and with a quote is $700, I cancelled the other appointment.

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  Response from the owner

  We voided the credit card charge as soon as it was paid. The point was that no one calls a service company out and expects free work.

• S

  Shirin

  5.0

  Chuck's AC was amazing! I called yesterday, the Monday after Christmas, and they were able to send someone out first thing today. The guy found the problem and came back a bit ago to replace the motor. AC works great again and it all took less than 24 hours. I definitely recommend this company.

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  Response from the owner

  Thank you so much for the great review. We strive to be the best at what we do. We have been in business since 1984, and try to treat people the way we want to be treated. Thanks for trusting our family to take care of your a/c needs. Hope you have a blessed new year.

• B

  Beck Gutierrez

  5.0

  I've been using Chuck's AC for year at two different homes and have always enjoyed working with them. I've never had a bad experience. They're a local company and a group of incredibly friendly people. Matt is a great technician and a very nice man. Excellent company.

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  Response from the owner

  Thank you so much for the great review. There are a lot of ac companies to choose from. But we have lasted since 1984 by being honest, and trustworthy. I believe that is what keeps us going with our loyal customers even when the economy is not doing so great. We strive to treat people like friends, and the way we ourselves would want to be treated. Thanks again. And God bless.

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