Dean Plumbing Heating & Cooling LLC
Eastgate, Sevierville, TN

Dean Plumbing Heating & Cooling LLC Reviews

4.3 stars based on 11 reviews

Featured Comments:

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  Anthony Martin

  5.0

  I am a property manager in Pigeon Forge, TN. I received a call from a guest at 6:30pm on Friday night of the spring Pigeon Forge rod run and they informed me the air conditioning was not working in one of our cabins. Well my immediate thought was oh no where am I going to find someone to handle this. I did a google search and quickly found Dean Plumbing Heating & Cooling LLC. I gave them a call and got an immediate answer...I requested someone to come out on Saturday and they said they would have someone come out... By lunchtime on Saturday they had showed up and found the problem and gave us our options for getting it fixed. We knew our best option was to get a new unit. I was worried because it was nearing 1:00pm on a Saturday and I had promised the guest I would have the unit fixed. I want you to know by 7:00pm that day we had a new unit installed and our guest were happy and we won't have to worry about this unit for a long time. Dean's even followed up with me about a week after the installation to ensure everything was still working good for us. I would highly recommend them and will be using them here on out.

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  Response from the owner

  Awesome thank you so much for the review and your business. We look forward to working with you and welcome to the Dean Family. Thanks Jonathan

• K

  Kathryn Bonner

  1.0

  Our first service call was for our new heat pump (not installed by Dean) and the service was timely and well done. Our second service call was for a plumbing leak and that was a total disaster. The plumber not only did not fix the leak but prepared a quote indicating that we needed to re-plumb the entire house for a pretty high price. When we were unable to afford to total re-plumb we requested for just the leak to be repaired as it had been leaking for several weeks and was getting worse. The price quoted was over $1200 for just the repair. We called another company who within an hour came, fixed the leak and charged less than $200, took pictures of all work and rechecked the area after turning the water back on. DO NOT USE Dean for plumbing work.

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  Response from the owner

  Miss Bonner. Thank you for your review. I’m about to find out what’s going on. I’m sorry this happened to you and I’m going to see who was at your house and make a training adjustment. That’s not how I do business and I will get it fixed. Thank you Jonathan Dean

• K

  Kita Cranfill

  1.0

  Beware I called Dean's to have a thermostat installed on a rental unit. They were quick to get me on schedule and I let the office knew that we would not be present during the installation. The technician arrived and called me a few times to help him locate the unit, etc. Once he was almost finished (about 6:30pm), he called me again and was struggling to connect the unit to the WIFI. After several minutes of me trying to walk him through it, I decided that I would need to do that myself. He seemed relieved when I told him we would just connect it in the morning and he let me know that I needed to call the office to pay my bill. At this point it was mostly normal other than my concern about the tech and the WIFI. I was driving home at the time and assumed that the office would be closed by now so I had planned on calling them the next day. However, a few minutes later the office called me asking for my payment stating that I must pay upon completion ( This was not disclosed to me when scheduling my appointment ). I expressed that I would like to inspect the work first and that I could give them a call the next day but the office continued demanding payment. The whole thing started to feel weird and my small concern over the tech grew worse. Why are they so adamant about getting my payment this second? Is this even a legitimate business? I informed my husband about this and he let the office know that we would need an invoice before we were able to pay anyway since this is a rental property. We hung up the phone and again thought we would be dealing with this in the morning since by now it was almost 7pm. At 8:24pm I received a text message saying that they had went back into my home without my permission and removed the unit due to lack of payment. I am floored at level of unprofessionalism from this company. We ended up contacting Hiller out of Knoxville and they were able to come correct this the next day. We paid more for Hiller but at least they were a company we could trust.

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  Response from the owner

  He was still on sight when he was asking for payment. Our business does COD. He’s not allowed to leave until payment is collected. If you only realized how many times we don’t get paid on rentals you’d understand. The only reason he disconnected it was because you guys quit answering your phone. Why was it so hard to pay the bill you owed? If there was a problem with something he did we would’ve sent him back out. I’m sorry that this happened this way, but If you’d of paid your bill none of this would’ve happened and we wouldn’t be responding to or writing google reviews on a Saturday. Other response to your payment section in your post. We’ve never done work for you. You didn’t have an account setup with us. Why did you think we would automatically bill you?

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