Dead River Company
Industrial, Brunswick, ME

Dead River Company Reviews

4.3 stars based on 35 reviews

Featured Comments:

• J

  James Stein

  4.0

  My furnace would not turn on so I called to get some help. they said they would send someone out there that day. Guy came, unplugged a hose and plugged it back in and it started working. He was there all of 10 minutes. Never once was I quoted a price by anyone until a week later I got a bill for 250$. I called to ask why and they said it was off hours. I told them I called after 8:00 and they said they would get the bill down to 110$. Two weeks later and the bill never changed. I called again and they said its still 250$ because Saturday is considered off hours and they have no record of anyone quoting 110$. My furnace is again having the same issue it was 3 weeks ago. I do not think I will be calling them again for repair issues. Update: I got contacted by a rep from dead river who sent out someone new at no additional charge. He was definitely more thorough and looked over everything. He found a bend in a tube that was causing the furnace to not turn on. The tech was very nice and we were very happy with his work.

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  Response from the owner

  James, I apologize for this frustrating experience. Your review has been shared with the local office and the service manager will be reaching out to you. Thank you. -The Customer Service Team

• A

  A Paw in the Door Cat Rescue

  5.0

  Great service, friendly people answering the phone eager to help, timely deliveries, peace of mind in the viability of the company in that you are able to obtain & deliver product no matter what it takes as evidenced last winter in the bitter cold when many oil companies came up short with long waits for deliveries. Great techs who explain things so I can understand them during mechanical issues! Competitive pricing with a variety of products & equipment. Quick pay pricing. Community partners for local non profits. A somewhat large company that feels like our hometown oil company. I bought my furnace through the Brunswick office several years ago now & many of the staff still know me by name. I LOVE my service contract. Last year my furnace stopped working on New Years Day when it was freezing cold outside. A technician was there in a half hour. My furnace was fixed within the hour & the total bill for a service call on a holiday was four dollars & 40 cents! Yes, I spelled that out so there would be no mistake! I couldn't be happier! A customer for well over 20 years! No plans on changing that!

• S

  Scott Poulin

  1.0

  No one got back to me today after I sent pictures of my carpet stains from black shoes and boots, so it proves to me just how little you care about your customers. After further investigation in the house I have had to dispose of all the treads on the stairs and the carpet in my entry way has had to be discarded. In addition I am now hiring a professional cleaning company so we can have our holiday gathering. The furnace room looks like someone was murdered in it with the mess that was left from the cleaning and I had to throw away another carpet that was on the floor in front of the washer and dryer. In addition to all of this they left without sealing the chimney back up around the flu area after having difficulty putting the duct back on. I guess I will also take care of that. My experience with Dead River has been terrible. I was cancelled on twice for service and schedule months out from my initial dates. You were then supposed to be here between 10 and 11 am then called and said it would be 1 or 2pm. People schedule time off from work and this kind of customer service is inexcusable. Especially three times. Then you send a trainee to my house who messes up the floor and carpeting. I have no idea if the boiler is cleaned and tuned right. I now have to call someone else to ensure the work was done correctly. I will be lucky if I don't have to replace $2500 worth of carpet in my home. Scott Poulin

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  Response from the owner

  Hi Scott- I apologize, this is not the experience we want our customers to have. I have forwarded your message to the local manager and asked him to contact you if he hasn't already. -The Customer Service Team

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