Dawson Dodd Heating & Cooling
Watson, St Louis, MO

Dawson Dodd Heating & Cooling Reviews

2.9 stars based on 22 reviews

Featured Comments:

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  Philip Abraham

  1.0

  I initially hesitated to leave a bad review because the owner is a nice guy, but at some point you hit a limit at how many times things can go wrong, and ultimately there needs to be some accountability in hiring good technicians or at least retraining them if things continue to go poorly. I hired this company to replace my AC unit and exchange the coil since it was an older unit and needed new freon. They replaced the unit outside 2 summers ago (they took my smart thermostat and replaced it without even asking me). Last year I noticed water leaking from the attic where the unit was replaced, and immediately called Patrick. He sent a tech in and “fixed” the issue, but then my AC stopped cooling altogether… and 5? 6? visits and a whole bunch of frustrated calls later, I thought was done with it. I went to check the unit this spring just to make sure things looked alright before the weather got hotter, and there’s oil/freon all on the tray. I called the office again only to find out that the pipe is still clogged (initial issue I had last year), valves were missing, freon is low, the doors were all taped up because they weren’t closing… ah! I’m extremely frustrated at this point, and I don’t want anyone else going through this same experience. Please save yourself the hassle and go with someone else.

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  Nikki Freyman

  5.0

  I see very mixed reviews of the service from Dawson Dodd, but we had standout service - very thorough and professional. He explained our 4 (!!) HVAC systems to me and took his time checking every component. We were transferred a service plan when we purchased our home and based on our first service appointment, we will look forward to continued great service.

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  R. Nelson Williams

  1.0

  Incredibly unprofessional. They performed work at my home, and claimed they would return the next day. They did not return for weeks, until after I called and emailed asking for a status update. They finally returned and performed more work, but did not finish. It has now been a month. They have not contacted me at all or responded to my messages. The work is not complete, and they have some of my property in their possession. I want my money back, and am considering legal action.

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