DALTON Heating & Cooling
Victor, Fairport, NY

DALTON Heating & Cooling Reviews

4.6 stars based on 25 reviews

Featured Comments:

• J

  Jared Roth

  5.0

  I’m a retail store owner. Our AC was not working on both of our RTU’s - our other provider was struggling to give attention to us for a 2 week period - which is unacceptable being a 7 day a week retail store and providing a premier shopping experience to our clients. Also no one could source the part without waiting at least a week for install. Within 24 hours of me emailing Dalton - they came out, sourced a part and came back for a 2nd trip at the end of the same day to make sure we had AC for our weekend. They really were extremely professional and customer service oriented. The admin team was fabulous and the tech Steve was very caring, polite and did a great job installing our new condenser motor. If you are in businesses and frustrated with your current provider - you need to give the Dalton team a shot - A+++ I will be trying them for my home as well!

• C

  Carrie Morriss

  5.0

  Really awesome. So personable. Honest and up front about all options. No pressure, no lying. Repairs on an ancient furnace seemed silly, but they didn't lean on us to replace it and gave us pricing for all options. We went with a new furnace. Install was smooth and professional. Done in about 6 hours removal of old and install of new. Clean work. Darren, the owner was the one who came during our emergency Sunday and he waived that call for us. They sent us a handwritten thank you card with our warranty info after our payment cleared. You won't get that with the big red I in Rochester - you know the company i mean! Dalton didn't try to scam me. Great experience. Call them before you call the big companies.

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  Response from the owner

  Thank you SO much for your kind words and for taking time out of your day to say so. We truly try to live by the "Golden Rule" as stated on our website. It is just who we are as a team and what is instilled throughout DALTON as a whole.

• B

  Brian Carberry

  5.0

  I just had a new furnace, AC, and heat pump installed. From beginning to end, the service team at Dalton has exceeded all expectations. They are professional, courteous, and responsive to all requests. They are extremely knowledgeable and work with the customer to come up with the best possible solutions. I highly recommend Dalton for all of your heating and cooling needs and have become a life-long customer due to this experience!

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  Response from the owner

  Thank you so much Brian! We so appreciate you taking time to give us a review.

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