Cummings Heating and Cooling
Canyon, Puyallup, WA

Cummings Heating and Cooling Reviews

3 stars based on 10 reviews

Featured Comments:

• N

  Nathan Soper

  5.0

  Cummings came out to assist me originally to disconnect my furnace and AC/heat pump to allow for some water remediation efforts behind the unit. They worked diligently and fit us in despite the large job and short turn around. After working to disconnect the unit Blade was kind enough to examine the whole system and after finding evidence of multiple water leakages through out my furnace and some connections. He politely walked me through all of the issues he saw and what remedies appeared to be needed to be done to get my system back in shape. He spent time explaining each element and also let me know the prior owner apparently didn’t do any noticeable maintenance on the system despite being nearly 15 years old. This meant a few parts were far past their avg lives and we may want to have them replaced. He didn’t pressure me to do anything and allowed me to review what he suggested and reschedule a follow-up. They came back and did a very thorough job rechecking and replacing all of the parts in desperate need of repair. The prices seemed reasonable and the service was top notch. I will be using them again next September when it comes time to do the next annual maintenance. Thank you Blade and Cummings, Inc.

• D

  DWS

  1.0

  Referral thru Home Advisor for residential HVAC project- to replace forced air gas furnace with a heat pump system. Rich Esckelson came out, I told him what I wanted to do. He told me I didn’t want a heat pump, I wanted an air conditioner. I asked for a cost estimate for both. He agreed, said he would provide by email at end of day. Nothing received after 4 days. I sent follow up email. No reply. I gave Cummings HVAC 1 star for showing up on time for the cost estimate that was never provided. The overall experience was a waste of my time and theirs. I usually don’t post reviews but this experience was exceptional. All Rich had to do was be honest and say he wasn’t interested in bidding on the job, for whatever reasons. And it was a Home Advisor referral, which doesn’t reflect well on them either. A lose-lose experience all around.

• R

  Ryan Richards

  1.0

  Set up a 12PM-2PM window for a tech to come out and do an estimate. At 2PM, no sign of anyone, so I called to ask if the tech was still coming and they tell me that he has the day off and they assigned another tech. But apparently my appointment got cancelled (no idea why - I was too annoyed to bother asking), and this new tech was supposed to call me to let me know, but never did. "What we can do is go ahead and reschedule..." Nah, I'm good. I'll find another company that values my time.

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