Crome Mechanical Heating & Cooling
Cornfield, Cedar Springs, MI

Crome Mechanical Heating & Cooling Reviews

4.7 stars based on 249 reviews

Featured Comments:

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  Patrick B

  5.0

  Chrome Mechanical went above and beyond in my opinion to make sure we had the correct equipment and a good experience with their company they are honest and customer focused. We need new A/C in our home that did not have existing A/C so we contacted Chrome Mechanical after being referred to them by a family member. They came out to our home to look at our existing furnace and calculate the size of the unit we would need. They were very professional and respectful while at our home and did a great job educating us about what we would need and why we needed it to have A/C installed. After the initial consult they helped us arrange financing and set a date for the install. The day of the install the technicians were right on time and did a great job even going above and beyond by putting the unit exactly where we wanted it even though it resulted in more work for them. When they were done, we were extremely happy with their work, and I would HIGHLY recommend Chrome Mechanical to any of our friends and family...... BUT! We were not yet done with Chrome Mechanical. After the install was done it was in the 60's for 2+ weeks and we had no need to run the A/C we just had installed witch was disappointing. But then it got into the 90's and we turned it on and right away something seemed off. We would set the thermostat at 72 and the unit would run constantly and the house would not cool off in fact on the 90 degree days the temp would continue to rise, and on days it would be 74 and sunny out (our house sits in full sun all day) you could set the thermostat at 74 the same as the outdoor temp but the unit again would run nonstop and the inside temp would not get below 77 or 78. so I called Chrome to tell them what was happening and they sent out a technician that same day at 6:30 at night to accommodate my schedule. I was VERY impressed by this and grateful I did not have to take time off work to fit into their schedule, I very much felt like they put me the customer first. The technician that came out again was very respectful in our home and professional. He explained what could be going on and made a few adjustments explained what he did and told me to call again if I still had an issue. After a few days it was apparent that even though the adjustments he did helped we still were having issues, so I called back. I want to say that at this point I was petty worried about what was going to happen next because we had financed it and the install was done, I thought we were going to be stuck with what we had but I called them AGAIN and I was IMPRESSED by what they did next. Chrome Mechanical then sent out their top installer the guy in charge the main man to look at our equipment. When he came to the house we talked, and he took measurements of the system and set up and appointment for the very next day to have a larger unit installed! I fully expected to have to pay the additional cost for the bigger unit and would have to redo all the financing, but they took care of everything and installed a 3-ton unit to replace the previous 2 ton. Chrome Mechanical went above and beyond in my opinion to make sure we had the correct equipment and a good experience with their company they are honest and customer focused. I read all their reviews before writing mine and from what I can tell their honesty is clear even in negative reviews. I know that not every person’s experience is the same but what is consistent here is that Chrome is a business that focuses on positive customers experiences and honesty. Not everyone can make that claim these days, but they can.

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  William Baker

  5.0

  Sean was professional and he knew where to find parts quickly and had my older furnace up and running the same day. Their whole staff was polite and helped me quickly with my furnace issues. Will definitely use them again.

• S

  Steve Manko

  5.0

  Our furnace went out on a Saturday night. We tried calling our "regular" HVAC company but they were not open. We called Crome's 24 hour hot line and they were very prompt and responsive. They had a repairman, Brian, out to our place in under 2 hours. He quickly diagnosed the issue and got our furnace up and running. Brian returned the next day at the exact time he said he would and made the repair in under a 1/2 an hour. Brian was very professional and answered all our questions. So we have officially decided to use Crome from now on.

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  Response from the owner

  Thank you so much for the feedback. We very much appreciate your business

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