Coolray Heating & Air Conditioning
Northbrook, Suwanee, GA

Coolray Heating & Air Conditioning Reviews

4.9 stars based on 1136 reviews

Featured Comments:

• A

  Amel Korjenic

  5.0

  I had already signed an agreement with a different company when I received a call from Shawn. After a VERY detailed discussion it was obvious that he had the knowledge that the other company didn't, (and I really like the sales people in the other company). After an in-person meeting with Shawn and Paul and a walkthrough of the work to be done I decided to cancel with the first company and sign with Coolray. I did not regret my decision!!! If anything, I will make sure that anyone looking for a referral hears about my experience. Communication was and is timely and very "human". I received a notice that installers will be at the house between 8:30 and 9:30 one day after signing my contract. At 8:30am 2 installer trucks, Paul and later Shawn came on the day of the install. We went through everything again and they worked their b**** off until 12 (midnight) to get it all done. It was a ton of work in very cramped quarters or 40' up in the air. I don't have words to describe how impressed I am with Chris, Andrew, Connell and Eric. It felt like a superhuman effort to get it all done but they did without cutting any corners (trust me I was over their shoulder the entire time asking questions). With everything going on they always responded to my questions immediately and courteously as if it was the first and only asked. Owners of Coolray should be VERY proud of these individuals! Coolray services department is helping me deal with some mini-split issues - hopefully my positive experience continues. So far 11/10!!! I'll make sure I follow up with a review after everything is done and beyond into the lifetime warranty and maintenance service we signed up for. A.K.

• E

  Eugen Sinchevici

  5.0

  I reached out to Coolray for a problem with the C wire that is required for my new thermostat. Darren did an awesome job. Showed up on time for same day appointment on Sunday. Answered all my questions. Very professional. Please be advised: The price for running a C wire to the thermostat that is one level above HVAC was ridiculous $896.68. Darren suggest a great solution: to purchase a wire saver that costs $25. I will do business with them again.

• J

  Jason Hand

  5.0

  Scheduled an appointment to have our failed downstairs heating system looked at and the technician called ahead and told me when he would be here. He arrived right when he said he would and was professional and quickly diagnosed the problem as being a bad inducer motor. We are just having the system replaced because the cost of replacing that is half the cost of replacing the furnace which is 20 years old already. The diagnosis and response was quick and the tech was courteous and nice to work with.

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