Cool Times Heating and Cooling
Madison, Cincinnati, OH

Cool Times Heating and Cooling Reviews

3.9 stars based on 14 reviews

Featured Comments:

• L

  Larry Jones

  1.0

  The most unprofessional company i know of, they only have one person that works in the office, so it’s always so discombobulated. I was out on a service call once and was told by the owner of the company to put used (recovered) 4-10A refrigerant without it being cleaned and recycled into someone’s system because the owner didn’t have a fresh tank of it. The work van I drove had tools all over the place and wasn’t organized at all. It’s a small hvac company so I don’t expect much but I would never recommend this company to a family member or friend, they will take advantage and try to nickel and dime you. They don’t have a pricing guide that they actually go by the owner will just make up a number in his head and say charge them that. I’ve been in this industry about 4 years and this company is god awful. I don’t see it being around much longer. It’s a blessing not being associate with them knowing how they do things.

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  Response from the owner

  Leonard, we're sorry your employment didn't work out. Leaving a negative review for an employer that is not truthful doesn't help our small business or you. We wish you the best in your future endeavors. -Calvin L., President

• S

  Sally Meyer

  5.0

  Calvin was very professional and friendly. He was open and honest about what needed to be done. The pricing was fair and installation was quick. I will be using them for all future heating and cooling services I need. They're easy to work with and have fair prices.

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  Response from the owner

  Sally, it was a pleasure working with you! You can always count on us for friendly service and fair pricing. If you have any future heating and cooling needs, we'd be happy to help. -Calvin L.,President

• E

  Eric Myers

  1.0

  Work performed was Aeroseal and duct cleaning. First appointment: canceled due to employee not showing up for work. Second and third appointments arrived approximately an hour late. Second appointment: Unable to complete work on the same day as scheduled requiring the third appointment. Aeroseal was not able to be applied to return ducts due to leakage test and they were only willing to reduce the invoice by $150. Eventually they reduced it another $150 but I still feel I paid for work not performed. Extremely unhappy with this company overall and would not recommend others to use this company.

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  Response from the owner

  Eric, I'm truly sorry to see you were disappointed. We know your time is valuable, and I apologize if it did not feel this way. We attempted to make this right by reducing the cost, and I hope you know we want you to be satisfied with the results. -Calvin L., President

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