Coburn's of Lake Charles
McNeese, Lake Charles, LA

Coburn's of Lake Charles Reviews

4.3 stars based on 27 reviews

Featured Comments:

• B

  Bluewater plumbing

  5.0

  We desperately needed this fitting here in the Florida Keys! We made phone calls west of us to try to make a shipping time. Had to step out of the office today UPS couldn't deliver, fortunate for us UPS came a second time and delivered this very important 2 inch fitting. Dear corporate you're overlooking a valuable asset Immediately received a phone call from John Foreman Works in Louisiana Lake Charles store.. I was shocked what incredible service! This guy is a Rockstar! Incredible customer service coming from someone who never brags, and is constantly disappointed by Humanity. Ferguson would have never executed with such conviction. The Personal Touch was amazing next time I have to order 200,000 worth of fixtures I'm definitely calling John it's a shame there isn't something located in south Florida

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  Response from the owner

  Hi Bluewater Plumbing, We truly appreciate you taking the time to provide a 5-star rating to our Lake Charles location. We will be sure to share this with John and his manager so they know he is offering 5-star customer service. We also offer shipping through our Coburns.com website that may be beneficial to you in the future too. Thank you again for shopping at Coburn Supply!

• m

  mark moses

  5.0

  I can't express enough how far landin and John went to get me the tub and kitchen sink I needed. The internet said coburns closed at 430 I got there at 417 they actually closed at 4 for over a yr. Now John opened up and called landin for information about the order then landin came back in. They have spent 2.5 hrs getting my tub and sink. After closing. I'll send everyone to coburns in lakecharles from now on that's customer service you just don't find any more

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  Response from the owner

  Hello Mark, Thank you for sharing this awesome customer service story. Great customer service is always one of our goals and knowing that our team exceeded that exception is wonderful to hear. We hope we can help you again on future project. Thank you for choose to shop local!

• H

  Hope Sanders

  5.0

  Due to the hurricane our home sustained a lot of damage. Our bathrooms had to be completely redone. I am that person that sees what I like but have no clue in the complexity of installation. I went to Coburns and met with Rhonda. She was thorough and knowledgeable of of what was needed. I even called her on the phone with questions that the plumber presented. We facetimed and got all the details resolved. Thank you Rhonda for everything!!! She simplified an already difficult situation.

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  Response from the owner

  Hope, we are so sorry to hear of the hurricane damage to your home. A bathroom remodel was probably not in your plans but we are here to help make a stressful situation easier. It is wonderful to know that Rhonda offered you exceptional customer service & we appreciate you taking the time to share your experience. Thank you!

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