Clem's Heating and Cooling
Chowan, Portsmouth, VA

Clem's Heating and Cooling Reviews

4.4 stars based on 17 reviews

Featured Comments:

• D

  Danitra Bender-Reid

  2.0

  The office manager, Dawn, initially was very polite and accommodating to my needs when scheduling my appointment. The technician was polite as well however he did not provide his name when he arrived which I'm not used to. The technician identified the AC unit as having a possibility of 1-2 issues but he settled on stating the unit could have a motor issue. He quoted a price of $250-$300 for a new motor (this did not include labor). I was a bit surprised with costs and was hesitant to agree to the work. The technician advised that replacing the motor was the only way to get the unit working today. I stated agreementto the purchase but continued to feel uneasy about the feedback. The technician left to purchase the motor and during that time, I called another HVAC provider to request a 2nd opinion. I was told by the 2nd technician that the quoted price for the motor was a little steep and offered to come by to provide another inspection. I contacted Dawn to ask that we hold off purchasing the motor so that I could secure a 2nd opinion and she stated that the motor was already purchased. When advised that I wanted a second opinion, Dawn became defensive, stated that the company had been in business for 45 years and the tech knows what he is talking about. I let her know that I had respect for the years of service her business provided however as a consumer, I had a right to obtain a second opinion. Dawn agreed but expressed that she would not be sending the tech back to the house due to another customer having a more serious need and I could call back if/when I decided to use their service. Be mindful that I was still within my "service window" of time. I thanked her her time and the call was abruptly disconnected. I try to use family owned businesses when I can but the downfall of that is you have no one to express a customer service issue to. (they're all family!) I was also surprised that she was offended when I didnt accept their opinion regarding the problem with my AC unit. In the long run.....I did NOT have to replace the motor. The unit required maintenance and a change of filter which was completed by another family owned HVAC provider who has been in Business for 40 years! It's Running good as new again! Clems Heating and Cooling has great reviews which is why I called however I am super disappointed in my overall experience and would not recommend.

• C

  Carolynn F

  5.0

  We had our water heater replaced by this lovely company. These guys were quick, professional, and willing to work with us, not to mention did a lot of leg work to try and get us the best deal possible. I am beyond happy with their service and will be calling them for any future needs. I HIGHLY recommend these guys. You will not be sorry you did.

• J

  James Ross

  5.0

  I have been using Clem's for over 20 years. They are reliable, on time and reasonably priced. I purchased my furnace from them and Sam and Billy just left after performing my pre-Winter check and start-up. Both were courteous and efficient. My heat is now on for the Winter and I will rest assured that it will perform well the entire season. This is a local, family-owned business. I wouldn't use anyone else. Jim Ross, Chesapeake

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