Choice Heating & Cooling
Oliver, Cohoes, NY

Choice Heating & Cooling Reviews

4.6 stars based on 87 reviews

Featured Comments:

• D

  Diane Brooks

  1.0

  Called for emergency service on a Tuesday morning-furnace blowing cold air-they responded the same day. Technician said he couldn't find anything wrong, he cleaned the burner and adjusted the gas flow, fan speed and humidifier. Charge was $319, which included a $110 service call fee. On Friday night the furnace was blowing cold air again. When I called back they said it would be $185 for the call and diagnostic, because it is now "after hours". This fee would not include any work done. I argued that they should not be charging a service call fee as they were only here 3 days ago, charged $319 and did not fix the problem (the furnace is only 4 years old). The dispatcher checked with the service manager to see if the fee could be waived. His responsive was that they would need to run my card to cover the fee, and if they found that they problem was associated to a "flame sensor," they would then refund the fee. Needless to say, I called someone else. Unless you have money to throw away, and don't have a 90 year old mother who requires heat; I suggest you call someone else.

• M

  MrPlow_2841

  5.0

  We had an amazing experience with this place. Our furnace died and with winter looming we needed help fast. Their team showed up to help immediately, quoted us a fair price and installed an entire new HVAC system in a few days. The quality of the work is astounding, and the installers were polite and accommodating. I will hopefully never have to change this review.

• g

  gonedeepseafishing

  5.0

  Great service. No heat on Wednesday night. 87 year old father that likes it 75 degrees or he is shivering. I called several places. They could not get to the house until Tuesday after Columbus weekend? Finally called Choice at 8:30am Wednesday. Friendly Tech shows up at 9:30am!! Awesome! Troubleshoots it in about 20 minutes. Has people at the office look and see if they can get the part. They can. Ordered it up. I checked their part prices online, only available in 5-6days not any cheaper, so their parts are very resonable. Friendly Tech shows up Friday morning with the part and we got heat 30min later. Very happy! Great communication with me the whole time. Can't ask for better service.

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