John Ray & Sons Inc
7th, Troy, NY

John Ray & Sons Inc Reviews

3.7 stars based on 198 reviews

Featured Comments:

• n

  nichole Sherwood

  5.0

  John Ray and sons is an A+ company serving my elderly mother. They have a trusted long term staff and My mom knows the service people. They have taken time to speak to her on each service call for maintenance. They offer automated budgeted payment plan to spread expenses out throughout the year. And Carolyn in their billing department is outstanding for explaining any questions on billing. Very caring experience.

  ---

  Response from the owner

  Thank you for taking the time to give your feedback. We really appreciate it. At We look forward to continuing to provide you with the best customer service and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm Regards, John Ray & Sons.

• P

  Patrick Noonan

  5.0

  One of the most seamless and perfect customer service experiences I've ever had! My two young children and I awoke yesterday (Saturday) morning to no heat; Very kind woman named Pat answered the phone immediately around 7:00am and got the process moving forward. At 8:55am, the technician Kyle S. was at my door and began working on the issue. At 10:30am, the repairs had been made and I had heat again. As a business owner myself, I know how hard it is to find good people and it seems like John Ray & Sons has some great ones. Kudos to Pat and Kyle S. and the rest of the team on a job very well done!! -Patrick Noonan Loudonville, NY

  ---

  Response from the owner

  Thank you for the positive feedback, Patrick. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, John Ray & Sons.

• k

  k lay

  5.0

  Thank you to John Ray & Sons. We were on auto-fill with our now former propane supplier and they missed the fill date (not the first time). As a result we ran out of propane. We called several times during the day to get an emergency fill. Though the customer service reps were nice, the situation was not resolved. The temp was forecasted to be below zero during the night. At 4:10pm I contacted John Ray & Sons. By 6:40pm we had propane, the safety checks were completed and the house was starting to heat! A BIG thank you to everyone at John Ray from Robert in sales who answered the phone and put me through to Michael Laporte because of the immediate need, to the Michael who quickly set up an account and arranged the inspection & delivery, to Kyle who did the safety checks and answered our questions and finally to Todd who made the delivery on a very cold night. You saved us from likely frozen pipes and a big mess.

More reviews (7)