Chilly Ben's Heating And A/C
Witt, Franklin, KY

Chilly Ben's Heating And A/C Reviews

5 stars based on 259 reviews

Featured Comments:

• R

  Ralaina Hunley

  5.0

  We were treated right by everyone at Chilly Ben's from Andrew who diagnosed our old unit, Logan Beck the project manager who gave me estimates and a good price, to the person who booked the initial appointment, and all the technicians that came out to the house, including Colin, Brandon and Charlie. I whole-heartedly recommend this company. Andrew took the time to explain what was wrong with our old unit and gave me a price if I wanted to go the repair route, including sending pictures to my email. When we decided it wasn't worth repairing, Logan promptly came to explain options, including just a furnace or a whole system. He gave me plenty of options and worked hard to meet our needs. He also reserved me an install date for two days later when we were still deciding between Chilly Ben's and another company and was willing to keep responding to texts when I was still trying to figure out what I wanted at 9 pm. While he was eager to make a sale, there was no hard sell. Logan took the time to answer all my questions without talking down to me. The technicians were professional, arrived at the beginning of the appointment window and went out of their way to be patient and kind to my special needs son. They wanted to make sure I was happy with everything they did and were just good people. They cleaned up all their mess and explained how everything worked. Unlike some other companies, I never felt like they were in a hurry to get it done (rather than getting it done right). The Amana system looks great and with a ten year parts and labor warranty, and a one year buy back guaranty, I am confident we made a good investment. But if we need help in the future, I am also confident that everyone at Chilly Ben's will treat us right.

• I

  Ines Lopez

  5.0

  The owner originally came out to quote and was very honest and answered any questions I had. Actually let me know about a few issues another company did not. Our unit and ducts were very old and have never been changed or replaced. Our unit was pushing 18 yrs old so it was definitely time. He had photos to show me extensive damage I had to ducts under the home and some other issues as to why we were having heating and AC issues. The price seemed comparable to the other company I had come out. With the guys who came to install, they were great. Would call if they had any questions. Very nice, did the service in the amount of time quoted, and answered my extensive list of questions I had. Reiterated the issues the owner showed me. Made sure they let me know each day what they had going on. Checked my system fully before leaving as my Nest thermostat was giving some issues. Gave helpful advice on other things to get checked on they thought looked off under the house even though they don’t offer that service. Which I appreciate as I don’t have a clue of what’s going on under there. I’ve never had these services done before but they did a great job, explained everything to me, and answered anything I threw at them with no hesitation. I definitely feel they went above and beyond on their services. Would highly recommend and glad to say I used a local company in Franklin.

• J

  James Carver Promotions

  5.0

  The only place I use for my heating and air conditioning needs. The owner is a good, hard-working person who doesn't mind getting his hands dirty with his guys. His servicemen are extremely nice and hard-working and know what they are doing. The office personnel are very nice and helpful as well. Always top-notch service from the best in the business. Ten stars in my book.

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