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This page contains information about Charles B. Gans Plumbing, Heating & Air Conditioning in Grasslyn, Havertown, PA which locates in your neighborhood. You can get to know detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Charles B. Gans Plumbing, Heating & Air Conditioning in Grasslyn, Havertown, PA | HVAC Near Me

Had them come out to look at a potential sewer line replacement. They were extremely thorough, spending a lot of time tracking our line through an uncomfortable crawl space. What was really amazing is they didn't then push for unnecessary repairs. They were incredibly honest and professional. Their price for inspection was reasonable as well. Honest, fairly priced, professional - highly recommend and will use in the future!

Wow what can be said about this company that hasn't already been said? I had an emergency leak in the bathtub. I called them on a Thursday and they were able to squeeze me in last minute on a Friday. They were so professional. They explained in great detail what the problem was, and how they planned to fix it. They treated my house as if it was their own. They laid down plastic over every area. They were fast and clean with everything. Everything works better than before now. Reasonable priced! Area was cleaned up well after. I'd recommend them to anyone. And will use them again.

Our original hot water heater was purchased in 2009. I knew that it needed to be replaced and called several companies for quotes.  I ultimately chose Charles Gans Plumbing. Mike removed the old gas hot water heater, installed the new unit, and made the appropriate repairs so that it met code requirements. The work area was protected and left clean.  I highly recommend Charles Gans Plumbing. I would not hesitate to contact them for my future plumbing needs. I am always happy to support local businesses. Thank you for your service!

We have an older home with a hot water heating system (no pre-existing ducts).  As each summer has gotten hotter, the mini-split (ductless) AC units really weren't doing the job.  Brian came out and studied the house (other contractors could only recommend new ductless systems) and found an attic crawlspace where they could install an AC system.  It works perfectly. We were particularly impressed with the guys who did the installation.  They were professional, courteous, scrupulously clean and considerate.  We got to know them quite well and, even though they were in and out of our bedroom every day for most of a week, we missed them when they left.

I’m back for a second positive review. My furnace went out and Brian, Matt and the team jumped through every hoop possible to find a new one and get it installed. Last night was 13 degrees. Today, I have a new furnace.

I have used Gans Plumbing on a previous occasion to install a water heater and it was a great experience. This past Saturday my wife discovered a leak in our mechanical room. Lucky for us it had just started.
I shut of the water and called Gans. With in 2 hours it was repaired. The technician, Matt was excellent. The office followed up on Monday. I am very happy to be a Gans customer!

We received a recommendation from our realtor to reach out to 'Murph' at Charles Gans when we moved into our home when we found the toilet was leaked.  Right away, someone came out fixed the toilet and said we would need a new lever so he would order the same one and come back.  Little did we know when we'd come back he would charge us $200 because of a 'labor charge minimum'.  My husband even asked them to drop off the lever and have him install himself.  They also replaced our lever with a MUCH cheaper and less quality lever.  Charles Gans is taking no responsibility for them 1) replacing our toilet with the incorrect piece as well as 2) not explaining the charge and cost of all 3) no remorse or customer service.  There are plenty of plumbers, this insane to be treated so poorly by a company.

Alexandra Garger Marcelli
Media, PA

We are sorry you feel you were treated poorly by our company.  Despite not taking on new customers we sent someone the day we received your called and squeezed you into the calendar as we know your realtor and knew you were having a potentially damaging leak in your brand new house.  This is the type of service we have continued to offer our customers for over 94 years in service.
We do not offer flat rate pricing so there was no way for us to determine what the cost would be for the repairs without sending a technician to investigate.  We evaluate each situation independently and make repairs as necessary.  We do not make the assumptions all parts need to be replaced or replace all the parts whether they need it or not as this is an unnecessary cost to customers and we don’t believe it is necessary.
On 8/3/20 We were called for a leak going into the basement.
We called Chris’s cell number 6-7 times to come out for a service call but no one answered the phone.
At 1:25 someone called back and said the front door would be open.
Despite our office closing in three hours we were still able to re-route one of our service guys out to the house for same day service.
We investigated and determined the powder room toilet was leaking into the basement
In addition, we disconnected, lifted the powder room Kohler toilet
Extended the flange
Replaced the fill valve, and flex supply
And then reset toilet
Furthermore, we ordered new Kohler tank lever that we did not have on our truck.  We did not install the wrong piece into your toilet it just needed an additional piece that we did not have with us.
We were here for an hour and a half and you were charged $225.00 for the labor and $59 in parts total was $284.00
Once the Kohler tank lever arrived…
9/3/2020-: We returned to replace the Kohler brushed nickel tank lever for the Kohler powder room toilet
Unfortunately, we can’t have ever part in stock despite probably having the largest on site supply house in the area of all plumbing companies.  We had to order the Kohler part you needed for your toilet and with the pandemic it took some time to receive.  Upon getting the toilet tank lever in stock we immediately set up an appointment to come and install the part.  I am sorry we could not drop the part off at your house for your husband to install himself.  As a small family owned and operated business we are not able to deliver parts we order for customer’s to install themselves.  Your house is 18 min one direction and we do not have the extra staff to send someone free of charge to drop off parts that would take us nearly 40 min to and from to deliver.  We did discount the brushed nickel Kohler tank lever we came back to install.  The Kohler part we ordered for you from US Supply cost us $68.90 and retails for $80.60.  We charged you $50 (less than we paid).  In addition, we charged you $150 for the labor our minimum service call with includes up to 45 min of time.
All in all, we did try to provide prompt, professional service. We are sorry you feel this was not enough or good customer service.

So glad I found these guys (thanks to a friend's recommendation)! Prompt response time and best pricing along with honest and knowledgeable technicians. Water heater replaced same day! Called them again for a tub leak, terrified of the potential repairs I'd need, and instead received a clear assessment and the opportunity to do it myself with tips on how. Couldn't be happier and they've earned my business for life.

Someone is using Gans phone number to make scam calls regarding Amazon purchases. Charles Gans was on my caller ID and also when I dialed *69. Why is this happening?.?

My wife and I decided to make the investment to install central air in our home in Drexel Hill. We needed the entire system installed, including all new duct work. Brian came to our home in 2018, was extremely professional and courteous. He sent us a quote, accordingly. In 2019 we received additional estimates. We decided to award Gans with the project. Their pricing was extremely competitive, and their service, led by David was outstanding! Without hesitation, I would highly recommend Charles B. Gans to others, and would NOT even consider anyone else to perform such services. Thank you!!!    Anthony Buscemi

Charles B. Gans Plumbing, Heating & Air Conditioning
Grasslyn, Havertown, PA

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Charles B. Gans Plumbing, Heating & Air Conditioning Reviews

4.5 stars based on 36 reviews

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