Centsable Cooling & Heating
Eckhert, San Antonio, TX

Centsable Cooling & Heating Reviews

1.8 stars based on 21 reviews

Featured Comments:

• L

  Lance Sublett

  1.0

  We had the unfortunate opportunity to deal with this company because our Home Warranty company used them to do a simple air conditioning tune-up. When they came to our house, they told us they wouldn't do any work until we paid them the fee. We didn't think much of it and paid them in cash then. The guy did a good job and what's ironic is that we were happy customers and tried to contact that person again to do additional jobs and re-wire our thermostat system (they never returned our call). The real problem came later when our Home Warranty company came to us for this fee, and we needed to contact Centsable to get proof of payment of their visit. Over two weeks, we tried and tried again to get in touch with them. Not only did they not call us back when they insisted on six separate occasions they would return our calls, they insisted we never paid them (causing us to pay this fee again to our Home Warranty company). I would certainly not use this company again and am extremely disappointed by their lack of communication.

• M

  Marilyn Kruso

  5.0

  June 20, 2015 This contractor was assigned to us by American Home Shield Home Warranty. Their office called promptly and scheduled an appointment for the next day. About 40 minutes ahead of our scheduled appointment time, their technician Chris called to say he was on his way and he arrived when he said he would. He quickly assessed the problem with our heating and air conditioning unit, ruling out options until he discovered the cause of our problem. Once identified, he fixed the system quickly and was on his way. He was able to fix our problem for the cost of the service call. .Chris was knowledgeable, polite and very personable.

• L

  Laura Lyn P.

  1.0

  Oh gosh, they don't answer their phone or return the voice mail you leave them and after 9 days yesterday of my air conditioner still not being fixed you begin to see that this is not a reputable company! They came 9 or 10 days ago and did nothing because the line was frozen. Couldn't come back for 4 -5 more days. The tech that finally came out ,after the line defrosted and diagnosed the problem - they fired that tech.. Tech had diagnosed a leak in the coil and was to have reported to my warranty company right after my house call so it could be repaired. The full report was not submitted. Who cares if it is 102 here in San Antonio each day. I trusted that the owner /manager after firing the tech that serviced my air conditioner, would have the decency to complete the report and email it to the warranty Company so it can be fixed. As of yesterday this was never completed . And they had the nerve to talk with the warranty Co. and say that I still had my AC going and the whole system would probably break ! Centsable obviously doesn't care! Well after 10 days of the problem with the AC line and 102 degree weather , my trust in your company went down hill the first day the first tech came out and did nothing and said he couldn't come back for another 4-5 days. I asked to speak to the manager/owner yesterday again to ask them to complete the report and the girl who answers the phone said flat out 'no'. Waiting 8-10 days for a resolution and cool air isn't exceptionable. I rate them NO STARS. but wait, you have to give them at least one or the review won't be published.! My mistake.

More reviews (7)