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This page contains information related to Cassidy's Plumbing Co., Inc. in Sedgefield, Newport News, VA which locates nearby. You can find detailed information of the hvac repairing service like opening hours, addresses, phone numbers.

Cassidy's Plumbing Co., Inc. in Sedgefield, Newport News, VA | HVAC Near Me

We have a home warranty, and this was the company they hired to fix a leak in our hot water heater in our attic.  They came out on a Tuesday, and I showed them the problem.  They said they didn't have the part with them and would come out the next morning to fix it. No one came. I called right before noon and asked for help with it, and they said someone would call me.  By 5pm no one called. I now noticed that when they inspected the problem, they moved the piping insulation around, and caused the leak to drip outside of the drip pan, essentially making the problem worse!  I called back, and their after hours answering service said someone would contact me within 30 min.  No response. I called back at 7:30pm, and again was told I would get a call back within 30 min. Nothing.  No call.  THIS IS THE WORST PLUMBING COMPANY I'VE EVER DEALT WITH!   A hot water tank leak in the attic, made worse by their people, and no one responds?  How unprofessional.  FIRED.  DO NOT CALL BACK NOW, IT'S TOO LATE.

Hello Steve, we are sorry to hear about this issue & responding a little late. We'd like to inform you that techican is no longer with us & we are now under different management with scheduling. We deeply apologize for the service you received and hope you had your issue resolved.

I called them on a Tuesday and came out to give me a free estimate for my bathroom remodel, gave a amazing price and said they could start by Friday! job was done by Monday morning and I love my bathroom. the installers and plumbers were very knowledgeable and polite and answered all my questions. I’ll definitely be recommending to all my family and friends GIVE THEM A CALL!!

I needed major septic tank service. This company responded quickly, priced the job fairly, and completed the work the next day!  Everything met or exceeded my expectations. I would definitely use again and recommend them.  Everyone was friendly and helpful and professional.

Charles Boyce is the owner of this company and a few more. His companies were responsible for the beautifcation of our home. From the new indoor plumbing to the brand new windows and doors, these guys, specifically Greg, put a lot of love and energy into our home. Homeserve sent them out and I'm grateful for that. The owner Charles, who proves that there is something in the water, came out to check the progress often, was kind, dependable, helpful and sympathetic. We have never, in the 13 years we've been down here, have EVER met such a more diligent company. They didn't patch, they fixed. They didn't try to upsell, they were upfront and honest. They got the job done.

Thank you Autumn, we loved to do business for you! Hope to hear from you again!

LOVED! This company! Very friendly office people, we had no hot water and they came out that day with reasonable prices! Free estimate also. Good plumbers fast work

I was behind one of the drivers in Newport News on I664. The ladder on top of they're van flew off the top, luckily I had the room to swerve and miss it. I don't know about the drivers behind me. I  caught up to the driver to let him know the ladder had fallen off his van, he could care less. I  called the company and received the same response. You shouldn't do business with a company that has no regard for anyone else.

We are sorry Heather for your first interaction with Cassidy's Plumbing. We'd like to inform you this tech is no longer apart of our company. We are glad you are safe.  We hope you can give us another chance!

Don’t bother using this service. Home serve made an appointment for us because I had a broken pipe under my house. They came and spent 5 minutes under my house then claimed to have fixed the pipe. I had an inspector go under the house and they informed me the plumber didn’t do anything to fix the pipe. I got another appointment to have them come back out, they never showed up. I then called home serve to try and get a different plumber and Cassidy Plumbing told home serve that they showed up at my house but no one was home! This company will lie to hide how lazy they are. I have security cameras proving they never showed up. Unprofessional and terrible service. Find someone with better reviews so you don’t waste your time.

Phillip Michie was assigned the job and he was very, very professional.  He displayed a people person attitude.  My drain system for my toilets and showers were really backed up.  Phillip kept working and resolved the situation and explained in details what was going on.  When I scheduled Cassidy Plumbing to come, someone else was assigned to come and service me, but they did not call to say they would be late or to reschedule.  Phillip was assigned to do what the original person was to do.  He and I scheduled a specific time to come.  Phillip arrived on time and contacted me that he was on the premises.  He is an asset to this company.

Thank you Shirley for your kind words! We hope to hear from you again!

If I could give this company less than a 1 star I would. Used Homeserve for my repair. The insurance appointed Cassidy's Plumbing

Had a piped fixed one year ago by Cassidy's plumbing but started getting sink holes around the area. Had an appointment for a Monday.  Explained to the workers the situation, one that they supposedly fixed a year ago, and they said they would look at it. 10 MINUTES. They took pictures, did not even look to see if there were existing leaks and left. They did not come to my front door or call me to tell me what they thought the issue was. I called later in the week 4 days later on a Friday and left a message with the operator who told me someone would call me immediately back on the same day. NO CALL. Called again the following Monday, Tuesday, and Wednesday and finally at 5:30pm on THURSDAY, I received a call back. They informed me the problem is landscaping and the ticket was closed. Said if they wanted me to have it investigated I would need to call again open a claim and ask my insurance to give permission to use cameras. I did reopen a ticket but with another company. Their customer service is awful. I will NEVER use the company again.

Great experience! Charles and his crew are very professional and a great value. I started out just wanting a small repair done but ultimately decided to have a cast iron tub replaced, shower surround replaced as well as the shower valve, drain and all the plumbing underneath the house replaced. This was my decision to have done, I was not talked into doing more by Cassidy's Plumbing but valued there opinion and input. They did a great job of removal and installation and did it in a timely manner. Charles, the owner, checked in on the job periodically and ensured we were pleased before completion. Highly recommend this company for any job, big or small.

Cassidy's Plumbing Co., Inc.
Sedgefield, Newport News, VA

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Cassidy's Plumbing Co., Inc. Reviews

3.3 stars based on 76 reviews

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