Casey Services HVAC Inc
Purnell, Wake Forest, NC

Casey Services HVAC Inc Reviews

4.7 stars based on 155 reviews

Featured Comments:

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  Shelby Ford

  5.0

  Harry at Casey Services is AMAZING!!! He walked me through what ended up being an easy fix for my HVAC system. He was kind, patient, helpful, and professional. We will definitely be using Casey Services for all of our future HVAC needs!

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  Michael Lockamy

  2.0

  I have been living in Wake Forest for over 10 years. I just ended a very disturbing phone call with a woman whose first name begins with A. She was not professional. This surrounds a HVAC company who the contractor of our house referred us to if we have problems. We did. The Blower Control Board is faulty. I called last week. I explained to Heather and Ashley our situation and our unit no longer producing enough heat. I called the referred HVAC company when we built our house. I had diffiiculty getting a clear response on the date and time of arrival. Spoke to 3 different people last week? TJ came and did a very good job explaining the process and the problem. He was very professional. I asked him what would be the turn around time if I purchased the part myself. I was told he was new to this company so he is still learning his way around. However, Ashley. was very rude today. She was determined to not listen with understanding. I did not choose this HVAC company. Adam Nix Construction did. I advise you to speak with someone like Debbie. She is more ratiional and willing to provide a listening ear. If it wasn't for customers, people like Ashley would not have a job nor need to be answering the phone. She quickly cut me short and said this conversation was getting out of hand so she was going to let me talk to her manager. No Ashley, you were totally unprofessional with your snippet remark about "you did not set the prices". I even told you to have a Happy Thanksgiving before I ended the call. You just didn't want to communicate properly. I get your sly comment loud and clear and I certainly hope your manager calls me so I can really communicate with understanding to someone in this office. It is terrible to know you can make a slick remark to customers. I never said you set the prices, Ashley. Furthermore, most of us are busy everyday--not just you. Part of the job is staying busy and we have to know how to deal with it and the customers who keep us employed. I beg your manager to please call me. Debbie has my number from earlier this morning. Good phone ettiquette and excellent customer service are very difficult to find nowadays. Don't be surprised if you experience the same thing if you deal with certain individuals at Casey's. This is just FYI.

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  Brandon Love

  5.0

  Great experience with this company. They installed all the HVACs in my house, assisted with my generator hookup and installed thermostats. Great customer service.

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