Carey & Walsh, Inc
State, Briarcliff Manor, NY

Carey & Walsh, Inc Reviews

3.6 stars based on 25 reviews

Featured Comments:

• J

  Jeff Marcus

  1.0

  Carey & Walsh installed the HVAC systems when our house was built in 2018. Ever since day one, we had constant issues with the units even though they were brand new. One unit was installed incorrectly and led to many issues during the winter. We had other HVAC companies look at the unit to tell us they wouldn’t service the units given how it was installed. We went to C&W for a maintenance contract because the issues were so prevalent, the repairmen came over so frequently that I basically learned the HVAC trade and I was able to diagnose the frequent issues myself. C&W eventually had to change the HVAC setup for us, but the unit continued to have issues. The repairmen are great, customer service is severely lacking. We found a new HVAC firm with much better customer service and they are considerably cheaper (40%) cheaper in terms of annual maintenance contract and services. STAY AWAY.

• E

  Elisabeth Wallace

  2.0

  My air conditioning unit leaked from my attic through the ceiling into my bedroom. It was installed and regularly maintained each year by Carey and Walsh, including just 2 months prior to the leak. It turned out the drainage pipe was clogged and backed up (which inspection was included on my maintenance bill). No explanation or apology from Carey & Walsh for the damage to my ceiling.......but to add insult to injury, they charged me for the repair visit!!!!

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  Response from the owner

  Mrs. Wallace, our apologies if our technician did not provide you with an explanation as to what happened. Your condensate piping travels from your attic unit all the way down to ground where the piping is open ended to drain into the dirt. Our technician found the pipe clogged up with debris and embedded it the ground. We recently had a tremendous amount of rain, it is highly possible that the rain water washed away dirty from another area where it built up around the pipe raising the ground level. This caused the blockage. Our technician cleared the clog and cut the piping up higher to prevent it from happening again. I understand you had a maintenance visit 2 months prior, but this is a new issue otherwise this would have happened much sooner.

• A

  Amparo McDowell

  2.0

  I called this company with an issue in the heating system; I do not have a complaint with the technician, he was excellent, respectful, and worked the issue fast and well. My issue is with the office, I have requested at least 4 times for a yearly contract quote, after several calls from my end, I finally received the quote. I have a couple of questions about it, I called again, twice, I wrote an email and to this day, I have not received a response. Really? Very disappointed, and looking for another company.

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  Response from the owner

  Hi Amparo! It was nice speaking with you the other day, again we are very sorry that you feel you had less than 5-star experience from our team. If you would like to discuss this further to come up with the best resolution to this issue please contact us at (914) 762-9600 at any time you’re free. Thank you.

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